Tough conversations in business are unavoidable. Whether you are dealing with a disgruntled client, a wayward employee, or an off-the-rails subcontractor, you know that sometimes you just have to put your game face on and have "the talk." On today's episode of The Kate Show, my guest - a business coach for woodworkers - is sharing his simple formula for difficult conversations. His straight-forward approach and clear rules of conduct will help you communicate under tense circumstances without losing your cool or your business relationships.