The sound of your voice conveys many cues to your listener, including your attitude and level of empathy and engagement.

Claudio Fernández-Aráoz, senior adviser at Egon Zehnder, offers four strategies for making better hiring decisions.

How do you reward your best performers? Rather than linking rewards to things they have no control over, choose measures that are persistent—showing they are achieving good results time after time—and predictive—the results they are achieving are helping the company achieve its goals.

Stacey Barr, performance measure specialist at Stacey Barr Pty Ltd, details the pros and cons of different performances measures and explains when to use each.

Theodore Levitt's classic theory -- in under two minutes.

Darryl McCall, executive vice president of Global Supply Chain at Coty Inc., shares how his team implemented the first of John P. Kotter's eight Accelerators.

Clive Schlee, CEO of Pret a Manger, keeps team members engaged by publicly thanking them at an annual dinner.

It takes only a few words to make a strong impression. Here’s how to ensure it’s a good one.

To build a strong brand, make sure it has a clear promise, a story, and relevance to customers. And develop brand messaging that speaks to customers’ needs as well as the product’s technical and complex aspects.

The competitive forces that shape strategy -- in under two minutes. ​