How to excite your employees to deliver exceptional performance? Give them the four things that all followers want: a sense of community, your own authenticity, your appreciation, and stimulation.

To innovate, ask, "Where else has somebody seen and solved that problem?"

Make sound hiring decisions by learning what job candidates value most—personally and professionally.

At any stage of growth, treat your business like a startup. "Bootstrap" it to make the most frugal use of your resources.

Use this three-step process to improve how you react to difficult people.

Most organizational strategies fail during implementation. It doesn’t have to be this way—if you define the right strategy, get input on it from key stakeholders, and keep everyone committed to the implementation plan.

We can’t earn an “A+” on all dimensions of our lives, all at once and all the time. Instead, we need to try for a decent average—by prioritizing our responsibilities.

How to develop your career? Build a foundation of expertise. Identify the meaning your work has for yourself and others. And have the courage to communicate that meaning to others.

To stand out, your organization must deliver unique forms of value to customers, enabled by clear processes and policies. A crisis can reveal how well your processes and policies are working.

Extreme situations—such as impending bankruptcy or a radically changing industry—call for uncommon measures Sometimes, you need to hire an extreme leader—an unlikely outlier who can turn things around.