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In the latest episode of HR, We Have a Problem, Sapient Insights Group CEO and Managing Partner Teri Zipper and guest Mark Stelzner, Founder and Managing Principal at IA, reflect on the timeless struggle of managing compliance, emphasizing the need to make decisions before fully understanding the consequences. Their conversation takes an interesting turn to the idea that compliance serves as either a distraction or an accelerant for HR functions globally.

Key points include:

↪️ Challenges in HR surrounding roles, responsibilities, accountability, awareness, consumption, deployment, influence, lobbying, and disagreement.

↪️ Complexities faced by small and large businesses as they adapt to the evolving nature of work brought about by the rise of remote work and global expansion.

↪️ The strain on HR to keep pace with the relentless changes and shifting risk tolerances within organizations.

↪️ Increasing reliance on third-party providers for monitoring compliance and the challenge of finding the right partners and ensuring accountability is not entirely outsourced.

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Mark Stelzner

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IA

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In this episode of Spilling the Tea on HR Tech, Sapient Insights Group Chief Research Officer and Managing Partner, Stacey Harris and Sapients Insights Group Director of Research, Cliff Stevenson kick off the new year with a reflective look back at the notable events and trends in HR tech from 2023 - including the unique stories and developments that shaped the industry.

Key points covered include: 

↪️ Ongoing layoffs in the gaming and technology industries underscore dynamic challenges within HR tech, emphasizing the need for effective responses to layoffs, innovation, ethics, and regulations.

↪️ The swift progression from EOC guidelines in March to President Biden signing an extensive AI executive order in October showcasing the rapid pace of developments in the tech space.

↪️ Live events make a comeback, signaling positive energy, more client interactions, and a revived sense of community in the HR tech space.

↪️ Sapient’s 55 by 25 Challenge to the HR community sees significant success in this year’s survey findings, marked by a 4% increase, reaching a milestone of 50% of organizations recognized as strategic partners.

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Stacey Harris

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Cliff Stevenson

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In this episode of HR, We Have a Problem, Sapient Insights Group CEO and Managing Partner Teri Zipper and guest Jamie Aitken, Betterworks Vice President of HR Transformation, discuss the transformation of traditional performance management into a more dynamic and impactful process known as "Performance Enablement."

Key points covered include:

↪️ Continuous Conversations: Performance Enablement advocates for ongoing, regular conversations between employees and managers throughout the year, facilitating a more proactive approach to addressing challenges. 

↪️ Shift from Process to Outcome: The need for a shift from fixating on the completion of performance management forms to achieving desired business outcomes and aligning with organizational goals.

↪️ Strategic Evolution of HR with AI: The traditional silos within HR, dedicated to specific processes like recruitment or learning, are challenged, emphasizing the importance of 

positioning AI to provide comprehensive perspectives.

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Jamie Aitken

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Betterworks

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In this prior episode of Spilling the Tea on HR Tech host and Sapient Insights Group Chief Research Officer & Managing Partner Stacey Harris, along with co-host and Director of Research Cliff Stevenson, discuss AI's influence on work life, share updates on cutting-edge HR analytics platforms, navigate the changing landscape of HR benefits and wellness and explore the world of voice technology featuring familiar celebrity voices.

Here are a few episode highlights:

↪️ One Model secures $41 million to expand its people analytics capabilities, focusing on data-driven decision-making and integrations.

↪️ Artifact's news app takes a creative spin with AI text-to-speech voices featuring celebrities like Snoop Dogg and Gwyneth Paltrow.

↪️ Alight introduces Alight Worklife, an employee experience platform designed for mobile self-service, wellness, and an AI-powered chatbot.

↪️ The complexities of generational shifts and the pivotal importance of understanding the unique context of workers' lives.

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Related Articles:

One Model lands $41M to bring data science-powered insights to HR

Alight expands engagement experience with latest release of Alight Worklife®

Ceridian Offers New Tiered Approach to Dayforce Managed Payroll

News app Artifact adds AI text-to-speech voices, including Snoop Dogg and Gwyneth Paltrow

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In this episode of HR, We Have a Problem, Sapient Insights Group CEO and Managing Partner Teri Zipper and guest James Williams, Co-Founder and Lead CFO of Next Level Financial, take a deeper dive into the relationship between HR and finance - and the need for regular communication, shared goals -  and connecting on critical HR initiatives.

Key points covered include:

↪️ While finance and supply chain are viewed positively, HR hovers at around 50%, prompting an engaging discussion on the historical perception of HR as a compliance-focused function.

↪️ The evolution of the CFO role, drawing parallels to HR's potential transformation and the idea of leveraging data to provide strategic insights to key organizational functions. 

↪️ The importance of understanding different personalities within an organization and employing tools such as a DISC assessment to support internal communication and collaboration.

↪️ The positive correlation between strategic HR practices and organizational outcomes and the need for HR leaders to share and report on metrics regularly.

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James Williams

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Next Level Financial 

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In this episode of Spilling the Tea on HR Tech, Sapient Insights Group Chief Research Officer and Managing Partner, Stacey Harris, and Sapients Insights Group Director of Research, Cliff Stevenson, kick off the episode on the significance of International Person with Disabilities Day and the intersection of accessibility, diversity, and analytics in a work-from-home era. The episode delves into Canadian developments, dissecting Bill 149's provisions on AI transparency and its potential impact on pay transparency and equity.

Key points covered include:

↪️ International Person with Disabilities Day and its complexities in a remote work environment, emphasizing the need for accessibility and diversity in HR tech.

↪️ The implications of Bill 149 in Ontario, including provisions on AI transparency in job postings and the connection to global trends in pay transparency and equity.

↪️ Walmart Canada's AI tool, "My Assistant," is highlighted as a valuable self-service tool. McDonald’s collaboration with Google on the AI chatbot "Ask Pickles" is discussed in the context of learning and development for restaurant workers.

↪️ Stacey and Cliff’s takes on WorkLeap's acquisition of Pingboard, Sage's focus on simplifying absence requests with Microsoft Teams, and updates from SAP SuccessFactors, Workday, and Namely in an ever-evolving HR technology landscape.

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In this episode of HR, We Have a Problem, Sapient Insights Group CEO and Managing Partner Teri Zipper and guest Thomas Otter, General Partner at Acadian Ventures, discuss 

the often-overlooked realm of HR in emerging markets, shedding light on the unique challenges and innovations taking place outside the United States. With a focus on diverse regions like Africa, Europe, and Asia, the conversation aims to uncover the global trends shaping HR practices.

Key points covered include:

↪️ The growing global audience of HR-related podcasts, the focus on exploring HR trends in emerging markets beyond the U.S., and the need for a nuanced understanding of these diverse regions.

↪️ Thomas Otter shares his extensive HR technology career across South Africa, Germany, and the UK - including his former SAP product head turned investor role and insights into his transition and commitment to exploring opportunities in emerging markets.

↪️ Kenya's mobile app M-Pesa, which serves as a multifunctional tool for financial transactions, further highlights technological advancements’ impact in emerging markets.

↪️ The importance of adapting HR solutions for frontline workers in emerging markets, leveraging platforms like WhatsApp for communications and recruitment.

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Thomas Otter

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Acadian Ventures

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In this episode of Spilling the Tea on HR Tech, Sapient Insights Group Chief Research Officer and Managing Partner, Stacey Harris, and Sapients Insights Group Director of Research, Cliff Stevenson, discuss breaking national news on Sam Altman's testimony in Congress, global AI legislation, and updates on new partnerships. The conversation turns to the changing dynamics of the HR technology landscape, with insights from Stacey on her recent trip to Barcelona for Workday Rising EMEA. 

Key points they cover:

↪️ Insights from the Workday Rising EMEA event in Barcelona, exploring the increased focus on skills management and Workday's partnership with Accenture.

↪️ A discussion on the global landscape of AI legislation and the impact of regulations on the development and deployment of AI technologies, emphasizing the need for a balance between innovation and responsibility.

↪️ The collaboration between ADP and Convera is dissected, with a focus on global payroll and how it facilitates secure and compliant cross-border transactions between businesses.

↪️ Infor's move to offer on-demand pay through its partnership with DailyPay, emphasizing the growing importance of this feature in addressing employees' financial needs.

↪️ Chrono.tech's LaborX platform, exploring the potential of blockchain in providing a secure and decentralized environment for global recruitment.

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In this episode of HR, We Have a Problem, Sapient Insights Group CEO & Managing Partner, Teri Zipper, and guest GxT Advisors Founder & Principal Analyst, Pete Tiliakos, get into the huddle and discuss prevalent misunderstandings and intricacies related to payroll transformation. The conversation also sheds light on the necessity for payroll to secure a prominent seat at the decision-making table, emphasizing its critical role in the broader organizational landscape. 

Some key points they discuss:

↪️ AI and machine learning are already streamlining traditional payroll processes, eliminating manual tasks, and paving the way for more strategic roles within the payroll domain.

↪️ The ability of AI to process and interpret vast amounts of legal information ensures practitioners stay ahead of compliance changes, providing valuable insights for payroll professionals.

↪️ The future of payroll involves a move towards zero-touch processing, with continuous calculations, on-demand pay, and AI-driven anomaly detection, creating a seamless payroll experience.

↪️ The integration of various financial wellness tools, on-demand pay solutions, and open banking APIs is creating an interconnected ecosystem around employee pay, offering a dynamic and personalized payroll experience.

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Teri Zipper

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Pete Tiliakos

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GxT Advisors

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In this episode of Spilling the Tea on HR Tech, Sapient Insights Group Chief Research Officer and Managing Partner, Stacey Harris, and Sapients Insights Group Director of Research, Cliff Stevenson, share insights on a range of topics including the global expansion of UKG, AI's impact on healthcare and large language models and the the collaboration between EY and IBM in AI automation services for HR processes is explored.

The hosts also explore ADP's strategic venture into the construction industry and discuss Docebo's acquisition of Edugo.ai, emphasizing the significance of AI-driven learning technology. Finally, the episode concludes with a lightning round covering diverse HR tech news, including the Atlas and Coursera's partnership, LinkedIn CRM Connect, and OpenAI's developer event.

Here's a snapshot of key takeaways:

↪️ UKG’s multi-national global expansion: UKG's strategic expansion, focusing on multinational organizations and industry-specific conversations. How service delivery, updated service models, and industry-specific partnerships positions UKG as a key player in the global HR tech market.

↪️ ADP's venture into construction space: ADP's noteworthy move into the construction industry with a specialized HCM solution highlights the unique HR challenges faced by construction businesses, emphasizing ADP's potential to address compliance, union management, and job costing in this sector.

↪️ Docebo's acquisition of Edugo.ai: Docebo's recent acquisition of Edugo.ai, an AI-driven learning technology underscores the significance of integrating AI into the Docebo platform, particularly in the context of content creation and its potential impact on the learning and development space.

↪️ EY and IBM collaboration on AI: The partnership between EY and IBM aims to guide organizations in effectively embedding AI, combining IBM's Watson technology with EY's workforce-centric services to navigate the ever-evolving AI landscape.

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People mentioned

Dan Beck 

LinkedIn 

Jamy Conrad 

LinkedIn 

Anne Fulton 

LinkedIn 

Holger Mueller

LinkedIn