Summary

In this episode of the AI for Sales podcast, Chad Burmeister and Bryan Weinman engage with Mandar Karhade, a technical and growth strategist in healthcare. They explore the intersection of AI and customer experience, the challenges of AI adoption in healthcare, and the ethical considerations surrounding AI technology. Mandar shares insights on the importance of trust, the need for human-centered approaches in AI implementation, and the sluggish pace of change in the healthcare industry. The conversation emphasizes the necessity of focusing on human experiences rather than profit motives in AI development.

Takeaways

AI is not a problem, it's the process.

People often know what to do. They don't do what they know.

Trust has to be built over time.

You need to feel comfortable to do anything.

AI is a tricky knife in healthcare.

Invest in learning to program to solve business solutions.

Ethics is a problem with humans, not AI.

You need to meet customers where they are.

The industry is extremely sluggish and not changing much.

Focus on the human experience, profit follows.

Chapters

00:00 Introduction to AI in Healthcare

02:40 Understanding AI's Role in Customer Experience

09:34 Challenges of AI Adoption in Healthcare

17:12 Ethics and Responsibility in AI

22:51 Future Perspectives on AI and Healthcare

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