The Innovation Show

Imagine what you could do with the time you spend writing emails every day.

Complexity is killing companies' ability to innovate and adapt, and simplicity is fast becoming the competitive advantage of our time.

Our guest today helps leaders and their teams move beyond the feelings of frustration and futility that come with so much unproductive work in today's corporate world to create a corporate culture where valuable, essential, meaningful work is the norm.

By learning how to eliminate redundancies, communicate with clarity, and make simplification a habit, individuals and companies can begin to recognise which activities are time-sucks and which create lasting value.

Simplification is a skill that's available to us all, yet very few leaders use it.

Simplification is the right thing to do--for our customers, for our company, and for each other.

Operating with simplification as our core business model will make it easier to be respectful of each other's time.

Simplification drives culture, and culture in turn drives employee engagement, customer relations, and overall productivity.

More about Lisa here: https://futurethink.com/

Dual Transformation: How to Reposition Today's Business While Creating the Future with Scott D. Anthony

It is always a pleasure to welcome friend of the Innovation Show Scott D. Anthony.

In his new book, he proposes a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming your business in the face of imminent disruption. 

Dual Transformation shows us how a company can come out of a market shift stronger and more profitable, because the threat of disruption is also the greatest opportunity a leadership team will ever face. Disruptive change opens a window of opportunity to create massive new markets. It is the moment when a market also-ran can become a market leader. It is the moment when business legacies are created. 

That moment starts with the core dual transformation framework: 

Transformation A: Repositioning today’s business to maximise its resilience, such as how Adobe boldly shifted from selling packaged software to providing software as a service.

Transformation B: Creating a new growth engine, such as how Amazon became the world’s largest provider of cloud computing services.

Capabilities link: Fighting unfairly by taking advantage of difficult-to-replicate assets without succumbing to the “sucking sound of the core.”

Scott with his co-authors Clark Gilbert, and Mark Johnson address the characteristics leaders must embrace: courage, clarity, curiosity, and conviction. Without them, dual transformation efforts can flounder. 

We discuss:

Kodak, Nokia, Xerox, Netflix and Microsoft.

Scott pays homage to the late and great Clayton Christensen

and we discuss what skills we all need to ride the gale of creative destruction

More about Scott here:

https://www.innosight.com/team_bio/anthony-scott-d/

It is always a pleasure to welcome friend of the Innovation Show Scott D. Anthony. In his new book, he proposes a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming your business in the face of imminent disruption.

Dual Transformation shows us how a company can come out of a market shift stronger and more profitable, because the threat of disruption is also the greatest opportunity a leadership team will ever face.

Disruptive change opens a window of opportunity to create massive new markets. It is the moment when a market also-ran can become a market leader. It is the moment when business legacies are created. That moment starts with the core dual transformation framework:

Transformation A: Repositioning today's business to maximise its resilience, such as how Adobe boldly shifted from selling packaged software to providing software as a service.

Transformation B: Creating a new growth engine, such as how Amazon became the world's largest provider of cloud computing services.

Capabilities link: Fighting unfairly by taking advantage of difficult-to-replicate assets without succumbing to the "sucking sound of the core."

Scott with his co-authors Clark Gilbert, and Mark Johnson address the characteristics leaders must embrace: courage, clarity, curiosity, and conviction.

Without them, dual transformation efforts can flounder.

We discuss: Kodak, Nokia, Xerox, Netflix and Microsoft.

Scott pays homage to the late and great Clayton Christensen and we discuss what skills we all need to ride the gale of creative destruction.

More about Scott here: https://www.innosight.com/team_bio/anthony-scott-d/

Today's guest invites us to focus our attention on a theme central to the development of all companies and professionals: customer service, or rather, the overall experience we offer customers. We live in the era of experience, and against a growing number of chatbots and automated systems, we paradoxically expect businesses to invest more and more in human traits such as listening, willingness, and values.

So, what has customer service become today?

What path should you take if you work in direct contact with the audience but do not want to be engulfed by the tsunami of technology?

How should companies get ready for this if they do not want to be caught unawares?

Serve with Style raises vital questions for every market player. It offers a specific path to help develop methods of organisation and professional skills which are becoming increasingly priceless in today's business world and will be essential tomorrow.

More about Carlo here: www.carlopignataro.com

7 out of 10 new products cannot deliver on expectations.

Our guest’s book aims to reverse that statistic.

In the tradition of his global bestseller Business Model Generation, this practical guide contains a library of hands-on techniques for rapidly testing new business ideas.

Testing Business Ideas explains how systematically testing business ideas dramatically reduces the risk and increases the likelihood of success for any new venture or business project.

It builds on the internationally popular Business Model Canvas and Value Proposition Canvas by integrating Assumptions mapping and other powerful lean startup-style experiments. Testing Business Ideas uses an engaging 4-colour format to:

Increase the success of any venture and decrease the risk of wasting time, money, and resources on bad ideas

Close the knowledge gap between strategy and experimentation/validation.

Identify and test your key business assumptions with the Business Model Canvas and Value Proposition Canvas.

The book features practical tips for making major decisions that are not based on intuition and guesses.

Testing Business Ideas shows leaders how to encourage an experimentation mindset within their organisation and make experimentation a continuous, repeatable process.

More about Alex here:

http://alexosterwalder.com/

7 out of 10 new products cannot deliver on expectations.

Our guest's book aims to reverse that statistic.

In the tradition of his global bestseller Business Model Generation, this practical guide contains a library of hands-on techniques for rapidly testing new business ideas.

Testing Business Ideas explains how systematically testing business ideas dramatically reduces the risk and increases the likelihood of success for any new venture or business project.

It builds on the internationally popular Business Model Canvas and Value Proposition Canvas by integrating Assumptions mapping and other powerful lean startup-style experiments. Testing Business Ideas uses an engaging 4-colour format to:

Increase the success of any venture and decrease the risk of wasting time, money, and resources on bad ideas

Close the knowledge gap between strategy and experimentation/validation.

Identify and test your key business assumptions with the Business Model Canvas and Value Proposition Canvas.

The book features practical tips for making major decisions that are not based on intuition and guesses.

Testing Business Ideas shows leaders how to encourage an experimentation mindset within their organisation and make experimentation a continuous, repeatable process.

More about Alex here:

http://alexosterwalder.com/

This is an extended excerpt from the upcoming multi-part series on Dee Hock and the founding of the world's first trillion dollar business VISA. Dee is notoriously private and he has given the Innovation Show the privilege of interviewing him in a multi-part series.

52 years ago, our guest foresaw and implemented the foundations for the world’s first trillion dollar organisation. Back then, Visa was little more than a set of unorthodox convictions about organisation slowly growing in the mind of a young corporate rebel. Today, according to the Visa 2019 annual report, payments and cash volume for the year was a staggering $11.6 trillion dollars, transactions processed on Visa’s networks totalled $138.3 trillion dollars and the year saw some 3.4 billion Visa cards in operation.

Our guest is the man who imagined this reality, who had a once-deemed-impossible vision 52 years ago, a vision that has become a concrete reality today. He is a man who has a different view on what the next 50 years can deliver, but that vision will require a radical shift in mindset for every single one of us.

This excerpt is of Dee Hock recounting the story of the conversation that enabled VISA. Dee worked for a man named Maxwell Carlson. Dee describes Mr Carlson as the best listener he had every met and Dee states “Let there be no doubt about it! If Maxwell Carlson had been a lesser human being,Visa would never have come to be.”

This is an extended excerpt from the upcoming multi-part series on Dee Hock and the founding of the world's first trillion dollar business VISA. Dee is notoriously private and he has given the Innovation Show the privilege of interviewing him in a multi-part series.

52 years ago, our guest foresaw and implemented the foundations for the world's first trillion dollar organisation. Back then, Visa was little more than a set of unorthodox convictions about organisation slowly growing in the mind of a young corporate rebel. Today, according to the Visa 2019 annual report, payments and cash volume for the year was a staggering $11.6 trillion dollars, transactions processed on Visa's networks totalled $138.3 trillion dollars and the year saw some 3.4 billion Visa cards in operation.

Our guest is the man who imagined this reality, who had a once-deemed-impossible vision 52 years ago, a vision that has become a concrete reality today.

He is a man who has a different view on what the next 50 years can deliver, but that vision will require a radical shift in mindset for every single one of us.

This excerpt is of Dee Hock recounting the story of the conversation that enabled VISA. Dee worked for a man named Maxwell Carlson. Dee describes Mr Carlson as the best listener he had every met and Dee states "Let there be no doubt about it! If Maxwell Carlson had been a lesser human being,Visa would never have come to be."

Amazon, Netflix, Google, and Uber all have one thing in common: They have built empires on making every interaction effortless for customers.

In today's high-speed, customer-empowered world, speed and efficiency with which business transactions are made determine ultimate success or failure. In 2016, $4.6 trillion of merchandise was left in abandoned e-commerce shopping carts.

Every year, the U.S. economy loses $3 trillion dollars in productivity due to excess bureaucracy. Red tape and over-complicated licenses have contributed to China's GDP exceeding India's by $82 trillion over the span of just three decades.

If you're a business leader, these statistics should give you nightmares Today's episode dips into a groundbreaking guide which makes the case that every business can gain a competitive edge by reducing the points of friction that impede smooth business exchanges.

We will explore how to identify roadblocks, alter them for the benefit of both business and customer, create positive, lasting change, how to build friction awareness into your corporate culture, and how to build employee engagement at the same time you are increasing sales and customer loyalty.

We welcome author of FRICTION: The Untapped Force That Can Be Your Most Powerful Advantage, Roger Dooley, welcome to the show

Dr Max Mckeown delivers concise advice on how to move from original insights to new ideas, and from new ideas to valuable real-world innovation. You'll learn how to increase creativity, understand the psychology of thinking differently, encourage collaboration, co-create with customers, overcome indifference, create an idea-hungry culture, rid yourself of creativity zombies and get to innovation paradise.

Drawing on over 30 years of the author's research and experience, this honest, straight-to-the-point playbook can be dipped into or read cover to cover, giving you important reminders and guidance in how to make new ideas useful. Are you ready to change the world?

More about Max here:

https://maxmckeown.com/