One of the biggest reasons we fail when attempting to persuade others: our inability to manage our own emotions.
Anybody can craft a compelling “pitch” when trying to sell their idea. What happens, though, when the conversation doesn’t go as planned - when your boss snaps at you and tells you now’s not a good time to ask for a raise/promotion; when the interviewer tells you that you might not be a good fit for the job; or when your partner immediately shuts down your idea without hearing it through? What do you do then? Do you react? Or do you respond?
In this episode, I’ll break down the difference between reacting and responding and explain why keeping your cool is critical for achieving a successful outcome.