Most leaders are making AI decisions in the dark—restructuring roles, cutting headcount, and chasing use cases without understanding how work actually gets done. Not the org chart version. The real, messy, task-level reality. And that’s a problem, because when you don’t understand what creates value, automation becomes guesswork dressed up as strategy.

Victoria Pelletier joins the show to challenge the prevailing top-down approach. Instead of starting with AI capabilities, she argues for working backwards from business strategy to task-level workflows, skills, and human contribution. The result? A more grounded, more human, and frankly more effective way to redesign work in an AI-driven world.

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