People Are Getting Hosed â VA Refi Receipts (Light)
A concise, source-backed outline for your live show ⢠Updated Oct 30, 2025
Whatâs Been Happening (2023â2025)
CFPB orders NewDay USA to pay $2.25M
Federal consent order alleges misleading cost comparisons on cashâout refis to servicemembers and veterans. Enforcement
CFPB ⢠Aug 29, 2024
Newsroom
Consent Order (PDF)
Case Docket
Servicersâ pressure on survivors
Report details pressure tactics, inaccurate info, and delays for bereaved families with VAâbacked loans.
MOAA ⢠Jan 17, 2025
Open Source
VA: Pause foreclosures on VA loans
VA called on mortgage servicers to pause foreclosures through May 31, 2024 â pushback to curb harm.
VA Newsroom ⢠Nov 17, 2023
Open Source
VA seeks extended moratorium
Requested extending the veteran foreclosure moratorium through Dec 31, 2024.
VA Newsroom ⢠May 29, 2024
Open Source
CFPB relief for veterans harmed by schemes
$6M in relief tied to illegal lending schemes targeting veteran benefits â signals regulatory focus on veteran predation.
CFPB ⢠Jan 2, 2024
Open Source
MSCI: High speeds in Ginnie Mae VA loans
Investor-side analysis flagged extraordinary prepayment speeds â a market clue of aggressive refi activity.
MSCI Blog ⢠May 24, 2024
Open Source
Ginnie Mae: recent prepayment activity
Agency note: VA cohorts led a recent uptick; overall CPR still below preâpandemic â use for nuance.
Ginnie Mae ⢠Jun 6, 2024
Open Source
CFPB Consumer Response (2024)
Mortgage-related consumer complaints remain significant; use to frame trends.
CFPB ⢠Published May 1, 2025
Overview
Full Report (PDF)
BBB: highâpressure & triggerâlead complaints
Consumer allegations referencing rapid-fire calls and âtoo-good-to-be-trueâ VA refi offers (use as allegations, not findings).
BBB ⢠Ongoing
Example complaints
Company profile
VA IRRRL â official rules
Legitimate streamline path; costs can be financed or traded for a higher rate â decode ânoâcostâ claims.
VA.gov ⢠Updated 2025
VA.gov
Benefits (alt)
MarketWatch: VASP windâdown risk
As VASP winds down, tens of thousands of veterans may be closer to foreclosure â stakes and urgency.
MarketWatch ⢠May 2025
Open Source
Reuters: Kickbacks & steering case
CFPB accuses Rocket Homes & partner of illegal referral scheme â not VAâspecific, but shows current enforcement climate on steering.
Reuters ⢠Dec 23, 2024
Open Source
Talking Points (use these on-air)
Misleading âsavingsâ claims: Show NewDay consent order. Translate how ânoâcostâ often means âfinanced costsâ or a higher rate.
Refi churn math: Explain payment reset, added fees to balance, and erosion of equity; cite investor prepayment data.
Highâpressure tactics: Triggerâlead calls, mailers, and scripted urgency; emphasize optâout and comparison shopping.
Servicing pain points: Survivors report pressure/delays; stress VA escalation paths and patience with documentation.
Guardrails for vets: IRRRL mechanics, itemized fees, true breakâeven, and avoiding backâtoâback refis unless math wins.
Regulatory posture: VA foreclosure pauses, VASP, and ongoing CFPB enforcement show the government is watching.
Call to action: Offer to do a plainâEnglish, sideâbyâside quote; invite viewers to send statements for a fee audit.
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