Episode 291: What’s the #1 factor influencing your flower shop’s success? Spoiler: it’s not your flowers. In this episode, Lori dives deep into why your team is the most powerful profit driver in your business. From the power of first impressions to the role of education, empowerment, and authentic customer service, she shares real-world tips, data-backed insights, and even a clever BLOOM framework (courtesy of her AI assistant!) to help you build a team that turns one-time buyers into loyal customers. If you’re ready to elevate your shop’s culture—and your bottom line—this episode is for you.

Sponsored by:
Flower Clique
Flower Clique Prep School
Real Life Retail Florist