Joe Shaker, dealer and founder of TruVideo, joins the Parts Edge Podcast live from the NCM Feel the Future Fixed Ops Summit. Joe dives into the foundational importance of fixed ops in dealership profitability and the transformative power of video technology in building trust and transparency with service customers.

Joe shares his journey of launching TruVideo—rooted in asking customers what really mattered and discovering that, even with high performance metrics, trust was the missing link. Learn how video, narrative, and new tech tools like the Video Quality Score (VQS) are not just changing customer communication, but also driving higher parts sales, improving technician/advisor consistency, and elevating the entire fixed ops experience.

Join Kaylee and Joe for a gritty, motivating discussion on why dealerships can’t afford to neglect their fixed operations—and how smart tools are giving teams an unbeatable edge.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com

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Takeaways

1. Trust Drives Retention

2. Process = Profit

3. Tech Adoption Transforms Culture

Chapters

00:00 Importance of fixed operations in dealerships

04:13 Initial testing and unexpected success

08:10 Advantages of real-time transcriptions

12:13 Dealers and OEMs using video analytics

13:07 Improving team communication

Website: 

https://www.partsedge.com/profilequiz

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com

The conversation focused on innovative tools, dealership culture, and fresh perspectives on the evolving landscape of fixed ops. Special guest Kyle Disher of Rev Dojo shares his experiences working with hundreds of dealerships, from sales training and hiring to launching a video game dedicated to car sales.

The discussion explored the importance of bridging the gap between variable and fixed ops, highlighted actionable improvements in customer engagement (including a live mystery shop of a parts department), and offered a behind-the-scenes look at passion projects designed to elevate dealership teams. If you’re looking to stock smarter, empower your parts team, and leverage new tech to drive efficiency, this episode brings the energy, real talk, and a few laughs.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com

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Takeaways

1. Listen to dealer needs and say “yes” to innovation—flexibility powers progress.

2. Build bridges between variable and fixed ops for dealership-wide success.

3. Simple process improvements (like collecting customer info and offering solutions up front) greatly impact customer experience and sales.

Chapters

00:00 Discussing store operations and training

05:13 Appointment scheduling for repairs

09:59 Explaining game difficulty levels

11:41 Navigating success in the game

Website: 

https://www.partsedge.com/profilequiz

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com

Sammy, Service Director at Tamiami Hyundai and Genesis in Naples, Florida, joins the Parts Edge Podcast from the NCM Fuel the Future Fixed Op Summit. Sammy shares how her passion for fixed ops began as a kid in her dad's Chevy dealership and evolved into leading a high-performing service team. She discusses the challenges of prioritizing improvements, the importance of face-to-face customer feedback, and fostering professional growth in both staff and the next generation.

Listen in for candid insights on managing large teams, fixing operational bottlenecks one step at a time, and never underestimating the power of real customer conversations. If you're looking to turn inventory faster, reduce wasted time, and keep your team growth-focused, this episode’s got you covered.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com

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Takeaways

1. Eat the elephant one bite at a time

2. Customer feedback is gold

3. Lead from the floor

Chapters

00:00 Getting started in auto industry

05:47 Listening to customer feedback

07:34 Encouraging kids to socialize

Website: 

https://www.partsedge.com/profilequiz

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com

Live from the NCM Fuel the Future Summit, this PartsEdge Podcast episode features Matt (Parts Director) and Justin (Service Director) of Huffines Hyundai McKinney, Texas. They share candid insights on the grit required in fixed ops, the enduring challenge of finding and retaining skilled technicians, and the game-changing value of industry networking.

Kaylee and her guests unpack what’s truly missing for parts leaders in events and resources, and why teamwork between parts and service is essential for success. Whether you’re battling staffing shortages or just looking to connect with others in the field, this episode drops actionable advice and unfiltered fixed ops realities—all in a motivating, collaborative atmosphere.

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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com

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Takeaways

1. Prioritize Networking for Growth

2. Staffing is the Foundation

3. Break Down Silos Between Parts & Service

Chapters

00:00 Fixed ops collaboration discussion

05:53 Challenges in getting skilled staff

06:22 Expressing excitement and gratitude

Website: 

https://www.partsedge.com/profilequiz

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com

This episode takes a gritty, honest look at the hidden gaps in dealership DMS (Dealer Management System) reporting and the impact on parts inventory management. The conversation focused on what makes inventory a guessing game for most parts managers and why relying on standard DMS-generated reports often leaves you making decisions with only half the picture.

The discussion explored why most DMS platforms are built with accounting first and parts last—leaving managers to dig across eight to ten separate reports just to find the real health of their inventory. The hosts demonstrate how PartsEdge simplifies complex data, proactively surfaces problems (like obsolescence, forced stock, and non-controlled inventory), and gives parts managers the tools to fix their foundation and turn inventory faster, instead of sifting through endless reports.

Several points were raised, including the importance of separating controlled vs. non-controlled inventory, using data to spot trends before they become issues, and why actionable information is more valuable than raw reports. Live Q&A with parts managers spotlights real-world struggles, vendor tricks, and actionable strategies—plus the flaws and merits of today's leading DMS solutions.

If your dealership’s inventory feels like a black box, this episode will get you fired up to demand better—and give you the roadmap to start.

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Takeaways

1. You can’t manage what you don’t measure.

2. Separate controlled from non-controlled inventory.

3. Fix the foundation with better visibility.

Chapters

00:00 Discussing DMS Reporting Gaps

04:20 Discussing the focus on DMS systems

08:55 Analyzing data with line graphs

11:04 Inventory management overview

14:51 Managing volatile inventory

20:29 Dealing with technical obsolescence

21:44 Monthly forecasting and return management

25:39 Managing Non-Controlled Inventory

30:01 Viewing inventory management reports

33:46 Monthly customized reporting options

38:09 Parts ordering process explained

41:13 RPG level report discussion

44:04 Handling parts lists in techeon

47:06 Managing inventory fill rates

50:46 Accuracy of stock order generation

53:20 Techyon's dealership strategy and pricing

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com

Today, Kaylee Felio chats live from the NCM Fuel the Future Fixed Ops Summit with Melissa Terrell, whose company is transforming how dealerships leverage customer feedback. Together, they dig into how online reviews—especially when connected to your DMS data—do more than just boost your Google stars. They become the fuel to fix your foundation, stock smarter, retain more customers, and create winning teams.

You’ll learn why authentic review management paired with smart automation is not just another box to check—it’s the difference between falling behind and being the local leader. Listen in for fresh ideas on turning customer insights into clear, monthly actions that free up parts managers to focus on growth, not just putting out fires.

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Takeaways

1. Feedback is the foundation that drives sustainable growth

2. Actionable intelligence beats data overload

3. Authenticity wins online and in the store

Chapters

00:00 Introduction with Kaylee Felio

04:11 Exploring vendor demos for dealerships

07:12 Handling service advisor calls

09:41 General agreement and acknowledgment

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com

Kaylee Felio chats live from the NCM Fuel the Future Fixed Ops Summit with Michael Webb of AutoEngage, diving into the fast-evolving world of fixed ops, service scheduling, and customer experience. Michael unpacks how AutoEngage leverages AI to streamline service appointments, minimize manual work, and deliver a true "Amazon-like" experience for dealership customers—all while directly integrating into major DMS platforms. The conversation shines a light on cutting through the digital noise, focusing on automation that actually serves staff and customers, not just tech for tech’s sake.

Along the way, they discuss the unique energy of fixed ops-focused events, the shift from traditional campaigns to real-time, intelligent outreach, and what's next for integrating parts with service scheduling. Michael brings gritty, optimistic insights about making operational processes smoother while nurturing every customer touchpoint in the dealership journey.

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Takeaways

1. Real-time, AI-driven scheduling reduces manual work and elevates the customer experience.

2. Dealerships should treat automation tools as “employees” that need training and oversight.

3. Integrating parts with service scheduling is on the horizon—fix the foundation now to be ready for next-gen efficiency.

Chapters

00:00 AI in auto service scheduling

05:15 Discussing BDC's role in service

06:12 The AI-driven customer experience

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com

This episode of the PartsEdge Podcast features a dynamic conversation at the NCM Fuel the Future Fixed Ops Summit, where Kaylee Felio interviewed Beth and Tricia from Herrin Gear Infiniti. Both are newly minted parts and service managers, navigating the challenges of rebuilding their departments, fixing the foundation, and taking their dealership’s performance to the next level.

From learning curves to leveling up with new tech, these leaders share how they're harnessing strong communication, AI tools, and collaborative vendor partnerships to turn inventory faster, support their teams, and keep customer satisfaction at an all-time high. This gritty, optimistic conversation is packed with practical insights for parts managers, service leaders, and anyone ready to stop making inventory a guessing game.

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Takeaways

1. Communication between parts and service is essential to fixing issues and running efficiently

2. Leverage technology and AI tools

3. Invest in networking and partner relationships

Chapters

00:00 Improving customer response strategies

04:03 Power of video reviews

08:42 Recognizing employee successes

10:11 Talking about data fog

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com

This episode of the PartsEdge Podcast brings you straight from the NCM “Fuel the Future” Fixed Ops Summit. Kaylee Felio catches up with Kyle Morissette  from Techwall and Jim Boehnlein of UVEye to unpack how collaboration and streamlined technology are making dealership parts and service departments more efficient—and more profitable than ever.

They dive into the importance of integrating systems so dealership teams aren’t juggling endless logins, and share real stories of how automation has taken the busywork out of service lanes (think: automated tire measurements and instant vehicle inspections). Discover how partnering across platforms empowers advisors, technicians, and managers to deliver a faster, more transparent customer experience—and how it’s transforming service lane acquisition into a massive opportunity.

Whether you’re a fixed ops veteran or new to turning faster inventory, this episode is packed with actionable strategies and gritty optimism for the future of dealer operations.

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Takeaways

1. Integrated workflows reduce friction and save serious time for advisors, techs, and managers.

2. Automation transforms the service lane into a profit center—think instant inspections, instant appraisals.

3. Collaborative partnerships across vendors build stronger customer experiences and dealership growth.

Chapters

00:00 Focusing on customer retention

05:59 Improving the customer walkaround process

08:22 Improving workflow with technology

11:43 Streamlining used car readiness

13:20 Reflecting on conference success

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com

Kaylee Felio joined Maureen Martin, VP of Strategic Alliances at Dynatron Software, and James Grogan, EVP of Client Success at Dynatron Software at the NCM Fuel the Future Fixed Ops Summit. Together, they dig into what it takes to future-proof dealership fixed ops. From data-driven decision-making and industry-wide best practices, to strengthening the partnership between parts and service teams, this conversation is all about actionable steps for turning inventory faster, reducing obsolescence, and maximizing retention.

Learn how embracing data visibility and the right tools can clear the “data fog” that holds departments back, and why marrying parts and service pricing strategies is crucial for results. The team shares how automation, compliance checks, and optimized parts pricing grids empower parts managers and directors to lead with confidence—no more guessing games, no more leaving money on the table.

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Takeaways

1. Fix the foundation

2. Turn inventory faster

3. Collaboration between parts and service leaders, paired with performance insights, reduces friction and boosts overall dealership health.

Chapters

00:00 Understanding dealership data challenges

06:21 Pricing strategy and customer retention

06:56 Discussing fixed operations insights

11:30 Embracing AI in the industry

Kaylee Felio

LinkedIn: https://www.linkedin.com/in/kayleefelio

Website: https://www.partsedge.com