The Power To Adapt

In this episode, we break down the "C" region.

This group will read the terms and conditions! When they know they're right, they will be very direct. When they ask questions, they are not challenging you, it is just that they want to be clear about the process or because something is not making sense to them. They want to understand as much of the details as possible to make sure they didn't miss anything. They want to streamline practices and processes. Check out the episode breakdown and Ricoism's below:

Timestamps

00:00 Intro

00:20 Breaking down the Calculating Region

03:30 How to spot a "C"

04:46 How a "C" saved Mr. Rico's Job

07:09 The Client Nation Summarized in 40 Seconds

08:06 Here's how a "C" would buy a car

08:45 Why "C's" ask so many questions

14:40 How to motivate and manage a "C"

21:14 "C's" can be hard on themselves, here's how to help them

23:38 Outro

Today's Ricoisms

Those in the Calculating Region are:

• organized
• planners
• detail oriented
• fact based
• methodical
• critical thinkers

To motivate C's, give them clear directions, describe the routines and do NOT change the process last minute. They like predictability and a timeline with a clear end goal. Give them time to think! Make them a part of your quality control team. They can be hard on themselves, especially if they don't meet their goals or deadlines. So if you want to help them, compliment the work they have done instead of the people that they are.

Pace: Reserved

Priority: Task Oriented

WE Want to hear your opinion of the episodes;" email us at [email protected]. and let us know how we are doing and what we could be doing better.

Subscribe to the podcast so you don't miss any new content!. We post new episodes every second Monday. Leave us a review so we can grow and reach more people.

Want to know what region YOU are from?

Text the word ”Report” to 55678 for a Free LINK to the "Work from home Behavior Style" report. Understand how other perceive you during a virtual call and how you can ADAPT and influence conversations by using the information on this report.

Are you HR or a sales director and want to increase motivation, engagement and ownership from your team? Get an in depth training at your own pace and from the comfort of your home.

** Get DISC certified. World renowned certification recognized by over 100,000 fortune companies. For more details CLICK HERE

In this episode we talk about the secret weapon most organizations don't even realize they have thereby costing them millions of dollars by not taking advantage of it.

The Steady region

The S can help cultures thrive, create robust performance and build long term client loyalty that delivers constant revenue.

Steady's are highly valuable team members that seek deep relationships through building trust and loyalty.

They are very empathetic and help sustain client relationships after the Dominants and Interactives begin those relationships. We go over the importance of recognizing your own communication blind spots and how to effectively lead and communicate with a team member who lives in the Steady Region.

WE Want to hear your opinion of the episodes;" email us at [email protected]. and let us know how we are doing and what we could be doing better.

Subscribe to the podcast so you don't miss any new content!. We post new episodes every second Monday. Leave us a review so we can grow and reach more people.

Want to know what region YOU are from?

Text the word ”Report” to 55678 for a Free LINK to the "Work from home Behavior Style" report. Understand how other perceive you during a virtual call and how you can ADAPT and influence conversations by using the information on this report.

Are you HR or a sales director and want to increase motivation, engagement and ownership from your team? Get an in depth training at your own pace and from the comfort of your home.

** Get DISC certified. World renowned certification recognized by over 100,000 fortune companies. For more details CLICK HERE

Timestamps

00:00 Intro

01:56 The Steady Region's Pace and Priority

02:55 How Mr. Rico initially got interested in Behavioral Types and personalities

06:04 The Importance of recognizing your Communication Blind spots

08:47 Learning how to Motivate and Lead Someone in the Steady Region

21:07 Opposites Attract? Can you re frame communicating well with Steady's as a challenge for Dominants?

22:33 Outro

Today's Ricoisms

• The Steady Region's Pace and Priority:
• Pace: Slow
• Priority: People
• "S's" are people oriented but prefer a one-on-one relationship

• They value deep relationships fueled by trust and loyalty

• "Seek to understand BEFORE being understood"

• Just because S's want to take their time and be more supportive does not make them unintelligent, lazy or incapable. Their strength is their ability to put others first. They are the ones who have the ability to clean up the messes that the D's and I's leave behind

• This ability to always put others first can also be a detriment
• S's are more observant than vocal
• This leads to one of their blind spots being putting too much on their plate out of fear of letting anyone down
• This leads to high levels of burnout if pushed to the extreme

• S's are great clients! If you show them that they can trust you, they will stick with you for the long-run

• Under stress: S's get stubborn or go quiet

• If something threatens the balance of their lives, they will

Your secret fuel for team momentum. This time we explore the INTERACTIVE region. They can be the best influence for the team or the most distracting. We go over the do's and don'ts of interacting with and leading and "I."

WE Want to hear from you; For suggestions, opinions , success stories or just to say " Hi" email us at [email protected].

Subscribe to the podcast so you don't miss any new content!. We post new episodes every second Monday. Leave us a review so we can grow and reach more people.

Want to know what region YOU are from?

Text the word ”Report” to 55678 for a Free LINK to the "Work from home Behavior Style" report. Understand how other perceive you during a virtual call and how you can ADAPT and influence conversations by using the information on this report.

Are you HR or a sales director and want to increase motivation, engagement and ownership from your team? Get an in depth training at your own pace and from the comfort of your home.

** Get DISC certified. World renowned certification recognized by over 100,000 fortune companies. For more details CLICK HERE

Timestamps

00:00 Intro

00:48 Welcome to the "I" Region!

01:15 Defining the "I" personality

05:00 The Theme Song of the "I"

06:42 What leaders need to know about "I's"

16:21 How Interactives can benefit your teams

24:34 Outro

Today's Ricoisms

Regions flag: Fireworks. Because the light up the room with energy and optimism

Pace and Priority:

• Pace: Fast
• Priority: People
• Fuel: Fun and socializing. Their Battery is charged when around active and sociable people.
• Need: To be recognized
• Fear: Being embarrassed
• How to Communicate: Don't legislate, be personal and social, provide work in short spurts and in writing. Define the win once they goal is achieved.
• How to Motivate: Public recognition, monetary rewards, group activities and being around creative people.
• Value to the team: Creative problem solving,Team Player, builds relationship quickly, great with groups and creative a positive drive.

I's are the influencers that are inspired by the team and a need to be liked and appreciated. They are the optimists of the team and love to joke and have a good time. They try to ensure that things are always moving forward

An Interactive's batteries are charged by being in social/networking environments

Give them the freedom to speak as they are. Invite them 25 minutes before a meeting or phone call so they can socialize and feel energized. This will avoid none business chat during a meeting.

Recognize I's PUBLICLY to motivate them! They highly value that social currency

In this episode, we begin our journey to understanding a teams different communication styles and the value and land mines each can bring to your team's success and performance. This time we explore the DOMINANT region. They can be the best influence for the team or the most explosive. The best leaders use three key factors to guide and coach this team member effectively.

WE Want to hear from you; For suggestions, opinions , success stories or just to say " Hi" email us at [email protected].

Subscribe to the podcast so you don't miss any new content!. We post new episodes every second Monday.

Want to know what region YOU are from? Text the word ”Report” to 55678 for a Free LINK to the "Work from home Behavior Style" report.

** Get DISC certified in the comfort of your home and at your own pace. World renowned and used by over 100,000 fortune companies. For more details CLICK HERE

Timestamps

00:00 The Goals of the Client Nation Series

03:30 Intro

04:10 Defining the Dominant Region

13:46 How to lead/communicate with someone in the Dominant Region

24:27 How does a Dominant react to social distancing?

Today's Ricoisms

Dominants are :

• Fast Paced and Task Oriented.
• They are driven by getting results.
• Results are their identity aka WINNING!
• They do not like to be micromanaged.
• Speak in bullets if you can.
• Be brief, be bright, be gone.

They Need: The be in charge and to have a clear path to the end goal.

To build trust with a "D," DO WHAT YOU SAY YOU ARE GOING TO DO. They prioritize what needs to be done. Unfortunately, this can lead to a lack of flexibility and can cost them relationships. They tend to be loud, be driven, and extremely focused. But do not perceive them as bad team players. 

•  Communicating with a Dominant is simple but not easy. 
• Speak in bullet points and start with results first.
•  How are you going to measure results?

Value to the team:

• Self Stater
• Forward looking
• Competitive
• Innovative
• Initiates Activity
• Tenacious

They are DIRECT, so give it to them straight. Give them a challenge, put them in charge, and provide them with a clear desired outcome. They like risks, are open to trying new things and will explore new horizons. They know how to take "no" for an answer and will persist through. 

Under stress, a Dominant may:

Be loud, animated, and very passionate, and the reason is that they have a clock in their head and hold themselves to a very high standard to accomplishing a task measured b time and delivering above and beyond what is expected.

 They will confidently try and convince people they are right because they may not want to admit failure and want to win at any cost. They have a hard time delegating because they think they can do it better. But delegating helps to balance people and task-oriented responsibilities. If they trust you and their team, they will protect their team with everything. They do not like routine and love new challenges. If you want their respect, make sure they know the rules and be very straightforward. They have great aspirations, and if you help them get where they need to go, they will bring you the world. 

** Get DISC...

In this quick episode, Mr. Rico lays out the Client Nation series. This is a project that will span the next few episodes of the Power To Adapt Podcast. This episode lays out the goals of the overall series, and how they can benefit the audience in taking their virtual communication skills and influence to the next level through any situation. On this episode we explore the Dominant region.

The client nation series will help you highlight your strengths and blind spots that may be influencing how others perceive you virtually or face to face. Furthermore, it will teach you how to adjust and increase trust and rapport easily. This will result in you being able to read and adjust quickly to speak your team's or client's language effectively... every time.

We want to hear from you; For suggestions, opinions, success stories or just let us know we are doing a good job: email [email protected]. I personally respond to every email.

Timestamps

00:00 Intro

01:40: The Idea of the Client Nation

05:50: 4 Regions of the Client Nation

07:20: How to Create a Communication Comfort Zone

13:38 : Outro- Join us on March 15th for the First Episode! We will be discussing the Dominant/Direct Region

Today's Ricoisms

Treat your team as your "internal" clients.

Understand your team's natural communication tendencies and adjust to it to create a comfort zone in which you can communicate clearly. Once you've created this comfort zone, you can effectively improve the perceived value of what you are saying.

4 Regions of the Client Nation (think about which of your team members would come from which region) - Common questions members of these regions ask:

1. The Dominant Region - What's going on here, why is this important
2. The Interactive Region - Who else is here?
3. The Steady Region - How do we do this?
4. The Calculating Region - Why are we doing this?

Your pace of communication determines which members of your team you connect most to.

On this episode we interview Cliff Bramble.

With forty years of restaurant operations and hotel experience in casual,

upscale, catering, and full service restaurant segments,

Cliff Bramble has built award winning restaurants from the ground up,

retro-fitted restaurants, opened Marriott Hotels, owned a coffee house, wrote

two books, and owns and develops profitable real estate investments.

In this episode, he speaks with Rico and Glenn about the

state of uncertainty COVID has brought onto the restaurant industry and more

specifically, how he has effectively continued to communicate with his team

during these trying times. This episode follows up to the concepts talked about

in the last episode and highlights practical and real world uses of

communication in teams during times of strife.

WE Want to hear from you; For suggestions, opinions , success stories or just to say " Hi" email us at [email protected].

Subscribe to the podcast so you don't miss any new content!. We post new episodes every second Monday.

Text the word ”Report” to 55678 for a Free Report on your Communication Behavior Style

Timestamps

00:00 - Episode Introduction

02:42 - Secrets of the Restaurant and Hospitality Industry

05:19 - The Subtle Effects of Communication

08:22 - Advice for new leaders: How to build trust and rapport with your team

10:42 - The First 3 Questions Managers must ask members of their teams to build rapport

16:31 - The Story of the 100 million dollar white envelope business (Old School CRM)

17:40 - The importance of the why- Find yours with a free behavioral assessment -- Text the word ”Report” to 55678

19:37 - 60 Things to Teach College Kids

23:58 - Takeaways from this episode -- The importance of failure

Today's Ricoism

1-Define: your desired outcome.. Write it down, create a dream board.. what ever it takes to be 100% focused on that outcome.

2- Committed: Write down an outline of the milestones you would need to achieve in order to achieve your vision. (Make it your mission to accomplish it) If you can not measure it you can not determine if you are getting closer or further away.

3-Conviction: In the areas you have not expertise, wisdom, skill or know how: read, learn from other sources, find a mentor get a job where you can gain the skills. ( Are you willing to do what it takes)

4- Clarity: Take time to refine and define what that vision is. That is your North star. You will stumble and fail, expect it, the clear the vision is the more focuse you are on it. That means that no matter how many time you fall or get turned around you still know where your North Star is. You can course correct and with each failure comes new wisdom that helps you to get closer.

5- Dedication: Each failure will test if you are truly committed or just feeding your ego. Each laugh, negative advice, disappointing look and closed door from others will challenge your belief in your vision. (If it was easy every one would do it) It is not about time but about your faith and belief of what you want to accomplish. Be convicted in achieving that vision and most importantly: Believe in your Ability to ADAPT, OVERCOME AND SUCCEED.

In today's episode,

Ignorant leaders who let their Ego do the talking are now suffering the backlash of loss of talent, revenue, and clients. They have not adapted their communication style for virtual and uncertain times because they did not know how to or did not want to.

Glenn and Rico pick up from the previous episode and talk more about communication and how not having this information can sabotage the team's ability to function, adapt, and, most of all, maintain trust in their leader.

We talk about how to lead during these times, the qualities a good leader must have, and give tips on how small adjustments in your communication skills can quickly increase productivity, Loyalty, and Trust with your team.

00:00 Intro

01:57 What has happened to communication?

09:00 How to talk to someone that communicates differently than you do

10:24 Breaking down the DISC Model

21:26 The Four Qualities every great leader has

26:56 How to invest in your people properly and see major returns in 2021

35:01 Outro

• The first 15 seconds of meeting someone are crucial in terms of making or breaking any type of relationship with them

• In a fraction of a second, people are subconsciously putting you into one of 4 categories
• 
  
• Friend
• Enemy
• Irrelevant
• Someone I want to procreate with

• The DISC Model
• People can be classified as a blend of these four personality styles depending on the circumstance they are put in.

• D- Drivers- they like to be in control. They're the one's that are going to lead and find a way through conflict. They LOVE to win

• I- Influencers- They are more relational. They have never met a stranger.

• S- Supporters- These shine during one-on-ones. No great team survives without them. They are usually the ones cleaning up the messes from the D's and I's. They build deep, loyal relationships and really focus on helping others.

• C- Calculators- They are logical, responsible and process oriented. They read the fine print and "keep you outta jail."

• The DISC Road Trip!
• D- Drives (of course)
• I- Brings the drinks, music
• S- Helps brings snacks, coolers, jumper cables, etc
• C- Plans the trip, pulls up the map and plans any stops and budgets

All great leaders have four qualities:

1. Vision
2. Passion
3. Determination
4. Conscience

Are you truly listening to your people?

Are you asking enough why questions?

Are you adapting your communication to make sure your people are taken care of?