🎙️ Online Training for New Insurance Agents: What’s the Best Way to Learn? 🔥 Ridiculously Amazing Insurance Agent Podcast | Agency Performance Partners

Hey Insurance Agents! 👋 Looking to jumpstart your career and take your training to the next level? In this episode, Stephen Harrington-Descoteaux shares the top online resources to help new insurance agents learn the ropes and become successful. 📈✨

🔍 What You’ll Learn in This Episode:

✅ National Alliance for in-depth product knowledge ✅ Agency Performance Partners for practical on-demand training programs 💻 ✅ Using online blogs and magazines to stay updated on industry trends 📰 ✅ The power of real-life examples with case studies and client interviews 🎥 ✅ Following up with the Ridiculously Amazing Insurance Agent Podcast for extra advice and motivation 🎧

💬 "Great agents aren’t born – they’re trained. Keep learning, stay curious, and use every tool available to be the best in the business."

✨ Whether you’re just starting out or looking to deepen your expertise, Stephen’s tips will guide you through the best online training resources to sharpen your skills, stay motivated, and grow your insurance career.

👇 Don’t forget to like, comment, and subscribe for more ridiculously amazing tips to boost your agency and career!

🔥 Check Out Our Latest Blog: Top 10 Customer Service Skills for Insurance Agents to Master in 2025 https://bit.ly/4j4m4Fs

🎉 Get Your FREE    🚀 Introducing our Wow Customer Service 2.0 https://bit.ly/3qR10gz

📈 Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP

🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE: https://bit.ly/APP-Website

#InsuranceAgentTraining #OnlineInsuranceTraining #InsuranceTrainingResources #InsuranceAgentSuccess #AgencyPerformancePartners #NewInsuranceAgents #InsuranceLearning #InsuranceEducation #InsurancePodcast #RidiculouslyAmazing #InsuranceSalesTraining #InsuranceCareerGrowth #OnlineLearningForAgents #InsuranceIndustryTips #InsuranceOnboarding #ContinuousLearning #InsuranceMentorship

🎙️ NEW PODCAST EPISODE: Insurance Customer Service Best Practices for Rockstar CSRs 🚀 Are you ready to level up your insurance CSR game and wow every customer you talk to? 🎧 This episode of the Ridiculously Amazing Insurance Agent Podcast is packed with real-world strategies to help CSRs deliver standout service and boost agency performance! 🙌

✅ Whether you're new to the role or a seasoned pro, these tips will help you:

💡 What You’ll Learn:

📝 How to prep like a pro before the first call

👂 The power of active listening & showing empathy

🧩 Tips to simplify complex insurance terms for clients

🔥 Staying cool during high-stress customer moments

🤝 How collaboration with your team makes you better

📚 Keeping up with training and staying sharp

📞 Why follow-ups show clients you really care

🎉 Reflecting on wins that make you love your job

💬 "You’re not just answering phones—you’re making people’s lives better, one interaction at a time."

🎯 Want to dig deeper into insurance CSR success? Don’t forget to check out our WOW Customer Service Training Program for even more expert tools and scripts! ✨

👇 Hit play now and let’s turn great service into ridiculously amazing service!

🔥 Check Out Our Latest Blog: Top 10 Customer Service Skills for Insurance Agents to Master in 2025 https://bit.ly/4j4m4Fs

🎉 Get Your FREE    🚀 Introducing our Wow Customer Service 2.0 https://bit.ly/3qR10gz

📈 Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP

🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE: https://bit.ly/APP-Website

#InsuranceCustomerService #InsuranceCSR #InsuranceAgentPodcast #WOWCustomerService #InsuranceTips #IndependentInsuranceAgents #CustomerExperience #InsuranceTraining #AgencySuccess #CSRExcellence

🚀 Training Program in Insurance Agency: How Can You Improve It? 🎧 Ridiculously Amazing Insurance Agent Podcast | Agency Performance Partners

Hey there, Independent Insurance Agents! 👋 Are you onboarding new team members and wondering how to create a training program that actually works? This episode is packed with powerful strategies to help you build or enhance your new agent training system so your hires hit the ground running. 🏃‍♂️💼

🧠 What You’ll Learn in This Episode:

✅ How to assess a new agent’s experience and tailor their onboarding ✅ Why it’s critical to teach your agency’s vision, values, and standards early ✅ The importance of shadowing, assistant roles, and a phased learning approach ✅ How to effectively introduce your agency management system 🔍 ✅ Creating structured training with clear job descriptions and an engaging curriculum ✅ Covering both basic insurance concepts and product-specific knowledge 📘

💬 "The goal is to help new agents feel confident, aligned with your culture, and prepared to succeed from day one."

🎯 Whether you're building your first training program or improving an existing one, this episode gives you the tools to create a training journey that sets your agents (and your agency) up for long-term success. 🌟

👇 Like, comment, and subscribe for more ridiculously amazing tips to grow your agency!

🔥 Check Out Our Latest Blog: Top 10 Customer Service Skills for Insurance Agents to Master in 2025 https://bit.ly/4j4m4Fs

🎉 Get Your FREE    🚀 Introducing our Wow Customer Service 2.0 https://bit.ly/3qR10gz

📈 Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP

🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE: https://bit.ly/APP-Website

#InsuranceAgentTraining #InsuranceAgencyOnboarding #NewAgentTraining #InsurancePodcast #AgencyPerformancePartners #TrainYourTeam #InsuranceSuccess #IndependentInsuranceAgents #InsuranceLeadership #InsuranceSalesTraining #InsuranceOnboarding #InsuranceBusinessTips #InsuranceMentorship #RidiculouslyAmazing

🎧 New Podcast Episode Alert! Insurance Customer Service Tips for Balancing Sales and Service Like a Pro 💼📞💰

Are you an insurance CSR trying to juggle stellar service and smart sales—without dropping the ball? 🎪 You’re not alone! In this episode of the Ridiculously Amazing Insurance Agent Podcast, we dive into the real-world strategies CSRs need to shine in service 💡 while maximizing sales opportunities 💸—all while keeping clients happy and loyal.

✅ What You’ll Learn:

🧠 How to start your day with a service-first mindset

👂 Why active listening unlocks hidden sales opportunities

🔧 Tips for resolving issues while planting seeds for future upgrades

😌 How to stay calm and adaptable under pressure

🤝 The power of teamwork and sharing success strategies

📚 How product knowledge fuels natural, helpful conversations

🏆 Why tracking your small wins builds long-term momentum

🚀 This episode is packed with actionable advice from our blog and our WOW Customer Service Training Program—designed to help you become a pro at balancing it all with ease and confidence.

🎙️ Whether you're new to the role or a seasoned CSR looking to grow, this episode will help you level up your daily performance and feel RIDICULOUSLY AMAZING at what you do!

👇 Listen now and unlock the skills to make every client interaction count!

🔥 Check Out Our Latest Blog: Top 10 Customer Service Skills for Insurance Agents to Master in 2025 https://bit.ly/4j4m4Fs

🎉 Get Your FREE    🚀 Introducing our Wow Customer Service 2.0 https://bit.ly/3qR10gz

📈 Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP

🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE: https://bit.ly/APP-Website

#insuranceconsultant #insurancetraining #insuranceleadership #insuranceagencyowner #insurancesalestraining #runninganinsuranceagency #insurancesales #timemanagement #insuranceagencytraining #insurancerenewals #insurancerenewalreviews #insuranceretention #InsurancePodcast #HardMarketInsights #RidiculouslyAmazingInsurance #InsuranceCustomerService #InsuranceCSR #InsuranceAgentTips #CustomerExperience #InsuranceSales #WOWCustomerService #IndependentAgents

🎙️ In This Episode of the Ridiculously Amazing Insurance Agent Podcast: Customer Service Ideas for Insurance Agencies: Retention Training Success 🚀

Join us as we chat with Steve and Tanya from Gannon Insurance, celebrating 25 years in business on August 1st, 2025! 🎉 They share how retention training transformed their agency and boosted their customer service game in the hard market.

✅ What You’ll Learn:

💬 How to communicate clearly and ditch the insurance jargon

🤝 Building relationships by treating clients like friends and family

🔁 The power of proactive renewal reviews

💡 Offering life insurance as part of your retention strategy

🛠️ Adapting to new processes and leading your team through change

👏 How the role of an Office Manager helped streamline agency operations

If you’re an independent insurance agent looking for fresh customer service ideas and proven ways to improve retention, this episode is for you! 🎯

👉 Don’t forget to like 👍, comment 💬, and subscribe 🔔 for more insurance agency growth tips!

🔥 Check Out Our Latest Blog: Top 10 Customer Service Skills for Insurance Agents to Master in 2025 https://bit.ly/4j4m4Fs

🎉 Get Your FREE Perfect Insurance Service Call https://bit.ly/JULY2025Freemium   🚀 Introducing our Wow Customer Service 2.0 bit.ly/3qR10gz

📈 Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP

🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE: https://bit.ly/APP-Website

#InsuranceRetention #CustomerServiceTips #IndependentInsuranceAgents #InsuranceAgencySuccess #HardMarketInsurance #InsuranceLeadership #RetentionTraining

🎙️ Insurance Customer Service Techniques to Calm Upset Clients

Dealing with upset clients is part of the job as an independent insurance agent — but with the right techniques, you can turn a tough conversation into a moment of trust and loyalty.

In this episode of the Ridiculously Amazing Insurance Agent Podcast, we share proven customer service strategies tailored for insurance professionals to help you stay calm, professional, and effective when clients are upset.

💡 What you’ll learn in this episode:

👂 Why listening (without interrupting) is your most powerful tool

🔍 How to clarify and reconstruct the situation without confrontation

🙏 Why thanking clients for reaching out builds trust

🗓️ How to clearly explain next steps, including deadlines & bad news

📞 The importance of follow-up and follow-through to prevent escalation

🧰 Why preparation is key to handling tough customer interactions

✨ Every upset client is an opportunity to prove your value — don’t let it go to waste!

👇 Watch now, subscribe, and share this with your team to deliver Ridiculously Amazing customer service every time.

#InsuranceAgent #CustomerServiceTechniques #CalmUpsetClients #InsuranceCustomerService #IndependentAgent #HandlingUpsetClients #CustomerExperience #InsuranceTraining #ClientRetention #InsuranceServiceExcellence #RidiculouslyAmazing #InsuranceCSR #ProfessionalService

🎙️ Commercial Insurance Trends 2025: Future of Client Service Revealed 🔥 Ridiculously Amazing Insurance Agent Podcast | Agency Performance Partners

👋 Hey Insurance Agents! Are you ready to LEVEL UP your commercial insurance game in 2025? In this must-listen episode, Stephen, the Diva of Insurance from Agency Performance Partners, breaks down the biggest trends shaping the future of client service in the commercial insurance world. 💼🚀

🔍 What You’ll Learn:

✅ Why shifting from reactive service to proactive consulting is a game-changer ✅ How to leverage technology for smarter workflows and client satisfaction ✅ Using data-driven insights to better serve and retain commercial clients 📊 ✅ The power of sales and service collaboration for agency success ✅ Ways to evolve your service model and stay ahead of the curve in 2025 💡

💬 “It’s not just about working harder – it’s about doing the right things better.” – Stephen

✨ Whether you’re running a growing agency or looking to modernize your service experience, this episode is packed with practical advice, bold insights, and tools to help your agency thrive.

🎯 Agency Performance Partners offers the training, systems, and coaching you need to crush it in the modern insurance landscape.

👇 Don’t forget to like, comment, and subscribe for more ridiculously amazing content!

🔥 Check Out Our Latest Blog: Top 10 Customer Service Skills for Insurance Agents to Master in 2025 https://bit.ly/4j4m4Fs

🎉 Get Your FREE    🚀 Introducing our Wow Customer Service 2.0 https://bit.ly/3qR10gz

📈 Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP

🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE: https://bit.ly/APP-Website

#InsuranceAgents #CommercialInsurance #InsurancePodcast #AgencyPerformancePartners #InsuranceServiceTrends #InsuranceSuccess

🎧 Welcome to the Ridiculously Amazing Insurance Agent Podcast!

🔥 Episode Title: Customer Service Skills for Insurance Agents That Boost Daily Performance

In this episode, we’re diving into the real day-to-day skills that set top insurance customer service reps apart in 2025. Whether you’re new to the role or looking to sharpen your edge, this one's for YOU! 🙌

📌 Perfect for: Independent insurance agents, CSRs, and anyone looking to elevate their client service game.

💡 What You’ll Learn in This Episode: ✅ How to kickstart your day for max productivity ✅ Listening with empathy and intent 🤝 ✅ Problem-solving like a pro—no jargon, no fluff ✅ Staying calm under pressure (even on those calls) 😌 ✅ Team collaboration that drives better results ✅ Tips to keep learning and leveling up 🚀 ✅ Celebrating your daily wins, big or small 🎉

✨ Being a great insurance CSR is more than answering phones—it’s about connection, clarity, and confidence. This episode will help you thrive in your role and show up for clients like the ridiculously amazing agent you are.

💥 BONUS: We’ll also share a sneak peek into our WOW Customer Service Course—your go-to training to turn every interaction into a 5-star experience.

👇 Don’t forget to like, subscribe, and drop a comment below: ➡️ What’s your go-to customer service tip? ➡️ How do you stay positive under pressure?

🔥 Check Out Our Latest Blog: Top 10 Customer Service Skills for Insurance Agents to Master in 2025 https://bit.ly/4j4m4Fs

🎉 Get Your FREE    🚀 Introducing our Wow Customer Service 2.0 https://bit.ly/3qR10gz

📈 Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP

🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE: https://bit.ly/APP-Website

#insuranceconsultant #insurancetraining #insuranceleadership #insuranceagencyowner #insurancesalestraining #runninganinsuranceagency #insurancesales #timemanagement #insuranceagencytraining #insurancerenewals #insurancerenewalreviews #insuranceretention #InsurancePodcast #HardMarketInsights #RidiculouslyAmazingInsurance #InsuranceAgents #CustomerServiceTips #InsuranceCSR #InsuranceTraining #InsuranceCustomerService #RidiculouslyAmazing #IndependentAgents

🎙️ Future of Personal Insurance Service: Must-Know Trends for Agents 🔮💼

In this episode of the Ridiculously Amazing Insurance Agent Podcast, we're diving into the emerging trends shaping the future of personal insurance service—and what independent insurance agents need to know to stay ahead in 2025 and beyond! 🚀

With rising premiums and evolving client expectations, it's time to level up how we serve our customers. 💡

🔥 Here's what you’ll learn:

📱 Why embracing self-service options is no longer optional

🤝 How freeing up time can lead to stronger client relationships

⚙️ The balance between tech and human connection

⏱️ Meeting higher expectations with faster response times

🧠 Why service team training should go beyond just tech and tasks

📄 Giving clients easy access to certificates, policies & answers

🔄 Creating space for more meaningful renewal reviews

🌟 This episode is all about helping your agency grow smarter—not just busier. Let’s serve better, connect deeper, and embrace the future of personal insurance service together!

🔔 Don’t forget to like, subscribe, and share with your team!

🔥 Check Out Our Latest Blog: Top 10 Customer Service Skills for Insurance Agents to Master in 2025 https://bit.ly/4j4m4Fs

🎉 Get Your FREE    🚀 Introducing our Wow Customer Service 2.0 https://bit.ly/3qR10gz

📈 Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP

🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE: https://bit.ly/APP-Website

#insuranceconsultant #insurancetraining #insuranceleadership #insuranceagencyowner #insurancesalestraining #runninganinsuranceagency #insurancesales #timemanagement #insuranceagencytraining #insurancerenewals #insurancerenewalreviews #insuranceretention #InsurancePodcast #HardMarketInsights #RidiculouslyAmazingInsurance

🎙️ How to Write a CSR Job Description for Insurance Agencies That Drives Success 💼✨

In this episode of the Ridiculously Amazing Insurance Agent Podcast, we’re diving into how to create clear, impactful, and high-performing CSR job descriptions for your insurance agency! If you're looking to build a rockstar service team, it all starts with defining the role right. 🧠

💬 Here's what you'll take away:

📝 Why job descriptions and job postings aren't the same

🎯 How to gain team buy-in by clearly defining the CSR role

📌 What to include: mission, responsibilities, and performance expectations

🔁 Why job descriptions should be updated yearly to reflect agency changes

🧭 How a job description becomes a coaching and growth tool

💪 The power of pairing job descriptions with training programs like “Wow Customer Service”

Whether you're hiring or refining your team’s structure, this episode gives you everything you need to set your CSRs up for success and drive agency growth.

📢 Don’t forget to like, comment, and subscribe to get more ridiculously amazing insights!

🔥 Check Out Our Latest Blog: Top 10 Customer Service Skills for Insurance Agents to Master in 2025 https://bit.ly/4j4m4Fs

🎉 Get Your FREE    🚀 Introducing our Wow Customer Service 2.0 https://bit.ly/3qR10gz

📈 Ready to Take Your Agency to the Next Level? Book a Meeting with Agency Performance Partners for Tailored Strategies That Drive Real Success. Schedule Your Consultation Today! Book Now https://bit.ly/meetwithAPP

🤝 We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training, strategies, brutal truth & tough love that'll grow your agency with hugs & high fives along the way….just like a BFF. LEARN MORE: https://bit.ly/APP-Website

#insuranceconsultant #insurancetraining #insuranceleadership #insuranceagencyowner #insurancesalestraining #runninganinsuranceagency #insurancesales #timemanagement #insuranceagencytraining #insurancerenewals #insurancerenewalreviews #insuranceretention #InsurancePodcast #HardMarketInsights #RidiculouslyAmazingInsurance