This episode explores:

• Kraft Heinz’s use of operational excellence programs to perfect their manual processes before adding digital tools. (1:06)
• How Kraft Heinz executives engage in servant leadership to remove roadblocks on digital project roadmaps. (5:00)
• Kraft Heinz’s future goals for a self-driving, end-to-end supply chain. (7:13)
• Standout use cases for generative AI at Kraft Heinz. (10:25)
• Recommendations for chief supply chain officers (CSCOs) driving digital transformations in their own organizations. (14:06).

In this episode of Gartner’s Supply Chain Podcast, host Thomas O’Connor speaks with Senior Vice President and Head of North America Operations at the Kraft Heinz Company, Helen Davis, about the digital transformation efforts Kraft Heinz is undertaking for its supply chain. They discuss Kraft Heinz’s commitment to creating strong foundations in manual processes, including the tools it uses to capture and maintain employee and executive buy-in. Thomas and Helen then explore Kraft Heinz’s vision for an autonomous supply chain, and then close the show with recommendations for CSCOs that want to undertake similar journeys.

About the Guest

Helen Davis has over 27 years of global supply chain experience, successfully transforming supply chains in several countries and in a variety of different industries. She is currently Senior Vice President and Head of North America Operations at the Kraft Heinz Company. Helen has also held senior supply chain roles at Unilever, Estée Lauder, Reckitt Benckiser and Coca-Cola, where she led the transformation to the “Factory of the Future” and spearheaded the “Touchless Supply Chain” concept through use of decision intelligence.