Sophia has a client who won't stop asking for small favors after the project wrapped. The work is done, the deliverable was handed off—and yet the requests keep trickling in. Preston and Chanda Coston break down how to set clear boundaries, build them into your contracts from the start, and even turn the situation into a recurring revenue opportunity. If you've ever felt awkward saying "that's going to cost extra," this one's for you.

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