The difference between a smooth treatment experience and a stressful one for adult orthodontic patients often comes down to one thing - proactive communication.

Many orthodontists find adult patients demanding, and some even avoid them due to communication challenges.

But there's a simple communication strategy that can turn these challenging moments into opportunities for building trust.

In this 5-minute Friday episode, I will share my proven approach to patient communication that has helped me maintain excellent relationships with even the most demanding patients.

Learn the art of proactive communication, "spotting the question before it's asked" – a technique I learned from Dr. Michael Schuster that has served me well for over 25 years. I will explain how anticipating and addressing potential concerns before they become issues can completely change your practice and patient relationships.

If you've ever struggled with patient communications or want to learn how to handle difficult conversations gracefully and professionally, this episode is a must-listen. Tune in!

Key Takeaways

Introduction (00:00)
Experience working with high-maintenance patients (00:34)
Generational differences in communication styles (01:36)
Strategy: Spot problems before patients ask (02:20)
Three possible patient responses to concerns (04:11)
Examples of specific difficult conversations (06:10)

Additional Resources

- Register for the OrthoPreneurs Summit 2025: http://opsummit2025.com/

- For more information, visit: https://orthopreneurs.com/

- Join our FREE Facebook group here: https://www.facebook.com/groups/OrthoPreneurs