Today, I’m bringing back one of the most practical episodes from the Business-First Creatives archive—Episode 123 from my original Video Visibility Series. We’re talking about three simple client experience videos that build trust, improve communication, and help you stop repeating yourself. If you've been leaning into email lately (like many of us), this replay is your reminder that video deserves a place in your backend too.

These videos can slot right into your forms if you are a Dubsado or Honeybook user, or linked elsewhere inside your workflows for another CRM—and once you make them, they keep working for you 24/7.

Find It Quickly

00:00 – Why this old episode still hits hard (and why I’m bringing it back now)

01:19 – The sneaky client experience gap most creatives overlook

03:49 – A mindset shift that makes recording video feel way less scary

03:59 – The video that builds trust before you ever reply to an inquiry

06:35 – Could this simple video replace your entire sales call?

08:38 – The most underrated way to increase client satisfaction (with one video)

10:26 – Bonus tip: How to turn these private videos into SEO boosters

12:04 – Your process might need a totally different video—here’s how to figure it out

12:27 – Should I make a full series on client experience videos? (Tell me!)

Links Mentioned

Episode 207 – How to Nail Your Offer Introduction

CRM Blueprint for Creatives

Email Like You Mean It

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