Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Rob Scott, Executive General Manager of Bob Johnson Chevrolet, and Robert Wooden, Owner of Wooden Automotive Consultants LLC.

Wooden Automotive Consultants - Using their proprietary analytics program, Fixed Operations Intelligence, Wooden Automotive offers a free rate analysis, a $1500 value, so you know what rates your store qualifies for before committing to anything. Go to http://www.fixedopsintel.com and drop us your contact info.

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Topics:

00:42 What is Rob Scott's background?

01:59 Why are fixed operations vital?

05:50 Solving labor/parts cost challenges?

10:53 Best labor rate strategies?

22:30 Dealer-manufacturer relationship dynamics?

24:00 Common labor rate mistakes?

27:44 Financial impact of rate increases?

30:24 Future labor/parts cost trends?

43:55 Final advice for service managers?

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