We tell ourselves there’s always time ... time to start the dream project, make the change, take the leap. But when life throws us a wake-up call, we realise how fragile that assumption is.

In this Box of Keys episode, I reflect on the moving story of Hayley Thomas, who, after her husband’s cancer diagnosis at 40, chose to stop waiting for the “right” moment and launch their fashion business, Eleven Loves, right in the middle of his treatment.

Their courage is a reminder that the best time to begin isn’t someday ... it’s now. Because when we truly understand that time isn’t infinite, we stop procrastinating and start prioritising what matters most.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

What happens when the energy that’s always defined you simply vanishes?

For decades, Sue Holly-Rodway was a powerhouse … a dynamic senior leader in the tech world, an executive coach, and a woman known for her drive, passion and light. Then long COVID struck, and that light dimmed overnight. The fatigue was relentless. The smallest tasks became impossible. Life as she knew it collapsed into stillness.

In this deeply moving conversation, Sue opens up about the physical and emotional unravelling that followed, and the long process of rediscovery that came next. We talk about the loss of identity that comes when your strength - your energy - is gone, and what it takes to rebuild not from momentum, but from meaning.

Sue’s story is one of resilience and grace. It’s about finding clarity when everything goes dark … and learning that even when the light goes out, it can come back in a softer, wiser form.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

Stepping into leadership can feel overwhelming ... especially when you’re looking around at how everyone else does it. But here’s the truth: no-one else leads like you, because no-one else is you.

In this Box of Keys episode, I discuss why the best leaders don’t copy someone else’s style - they lean into their own strengths and lead in a way that feels authentic. Drawing on Gallup research and years of coaching experience, I share why self-awareness is the key to confident, effective leadership, and how to let go of comparison so you can inspire others in a way that only you can.

If you’ve ever wondered whether you’re “doing leadership right”, this conversation will remind you that your unique approach is exactly what your team needs.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

How do you stay human in a world that’s being redefined by technology? How do you keep your work creative, meaningful and alive ... when sameness and automation are all around us?

In this episode, we explore how curiosity, creativity and agency can transform the way you show up - at work and in life. Greg Orme and I talk about the moments that light you up, why it’s so easy to get stuck on the “rails” of your career, and how to rediscover your human edge in the age of AI.

Greg is the award-winning author of The Human Edge, named Business Book of the Year, and a global executive educator. He helps leaders and organisations unlock innovation and create space for people to do the best work of their lives.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

What if disagreement is exactly what your team needs?

In this Box of Keys episode, I explore why pushing too hard for total agreement can actually hold your team back. When everyone feels pressured to nod along with the strategy, what you often get is hidden tension, quiet resentment, and a lack of true engagement.

But disagreement isn’t a problem to eliminate ... it’s an opportunity to explore. When we create space for dissent and ask questions like “tell me more about why you disagree,” we uncover blind spots, surface fresh ideas, and build strategies that people truly believe in.

This episode is a reflection on how leaders can turn moments of tension into moments of clarity. By leaning into disagreement with curiosity, we transform conflict into creativity, invite real collaboration, and ultimately move the team forward together with greater energy and commitment.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

In August 2025, I travelled to Kyiv, Ukraine, during a week that marked both the country’s Independence Day and one of the largest aerial attacks on the capital since the war began.

I wanted to understand, firsthand, what life is really like in a city at war. To walk its streets. To listen to its people. To witness what the headlines can’t capture.

What I found was a city of striking contrasts. Playgrounds beside burned-out tanks. Gold-domed cathedrals standing silent under the threat of missile strikes. A grand hotel ballroom turned emergency bunker. Every conversation just one step away from someone who has lost someone. And always, an inescapable tension beneath the resilience.

This is not analysis from afar. It is a personal reflection on resilience, survival, and the quiet courage of people living through extraordinary circumstances. From Kyiv, Ukraine … this is a special edition of my Box of Keys.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

You can’t fix what no one feels safe to say out loud.

In this episode, I sit down with astronaut Dr Charles Camarda to explore the cultural roots of catastrophic failure ... and how even the most advanced organisations can lose their way. We talk about the moments that led to the Columbia tragedy, the silence that surrounded it, and what Charlie learned when he was removed from his role after speaking out.

This is a conversation about what real leadership looks like in high-pressure environments. Not just launching missions - but creating space for truth, dissent, and critical thinking at every level of a team.

Charlie Camarda is a former NASA astronaut, research engineer, and Director of Engineering. He’s spent nearly five decades working at the intersection of innovation and risk ... and he’s on a mission to help leaders learn from the failures we don’t talk about enough.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

How do you tell the difference between someone who’s a solid performer and someone who’s driven by something deeper ... by purpose, mission, and impact? In this Box of Keys episode, I reflect on a conversation with a senior leader who believed everyone in his organisation was motivated by money and promotion. But when you look more closely, the exceptional ones often signal something else entirely.

This is a conversation about learning to read those signals. Because when someone asks for more money, they’re telling you something. And when someone asks how they can help create more impact, they’re telling you something too. The question is ... are you listening? 

If you want to understand how to identify and support your purpose-driven people, this one’s for you.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

This is a conversation about what happens when the data you’ve trusted your whole career turns out to be pointing you in the wrong direction. It’s about the moment when logic starts to unravel, and real clarity begins ... not in more numbers, but in understanding what the customer truly sees. Michael Ross brings a deep humility to his insight: that the story behind the numbers can be more powerful than the numbers themselves.

Michael is one of the most respected thinkers in retail and customer data today. A Cambridge mathematician and entrepreneur, he co-founded one of the UK’s earliest online retailers, now advises global brands, and teaches at London Business School. But in this episode, it’s not what he knows - it’s what he rethought - that will stay with you.

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.

Leadership isn’t about being liked, though most great leaders are likeable. The difference is that their likeability comes from credibility and respect, not from chasing approval. In this Box of Keys episode, I explore why trying to lead by being liked almost always backfires, and why boundaries are essential for both children and teams.

Leaders need to separate tough decisions from personal feelings, resisting the pull to be manipulated by emotions or the desire to be popular. Because when you build authority first, genuine likeability tends to follow.

So where are the moments you’re most tempted to prioritise being liked over doing the right thing ... and how do you handle them?

The Unlock Moment is hosted by Dr Gary Crotaz, PhD — master interviewer, executive coach and author. Downloaded in over 140 countries. Sign up to The Unlock Moment newsletter at https://tinyurl.com/ywhdaazp Find out more at https://garycrotaz.com and https://theunlockmoment.com Also discover his other podcasts, The Box of Keys and Unlock Your Leadership. Follow, subscribe and leave a review wherever you get your podcasts — and connect with Dr Gary on LinkedIn for more leadership insights. Part of The Unlock Moment podcast family.