The best questions come from the messy middle of transformation. Join Zero100’s Principals, Research Caroline Chumakov and Jenna Fink, and Chief Research Officer Kevin O'Marah as they answer the questions keeping supply chain leaders up at night in our first mailbag episode: How do you balance quick AI wins with paradigm-shifting transformation? What actually measures Copilot's impact? And to what degree can organizational resistance slow change? Real questions, actionable answers.

• Introducing the Zero100 Mailbag (00:05) 
• Balancing incremental vs transformational AI strategy (1:06) 
• Manufacturing transformation: task automation or systems redesign? (5:00) 
• Measuring Copilot productivity and AI ROI (10:02) 
• How to manage organizational resistance and the quintile problem (13:42) 
• What data improvements are needed before AI implementation? (18:10)