On a weekly basis I put together a podcast about what I am doing a long the journey of failing my way (in public to success)  Me doing this show is quite conflicting because obviously I should be this finished polished article that can show you exactly what you need to do to be successful but like us all, I make mistakes and i'm on this journey to find out just how far I can go  I really hope you appreciate that and don't judge me too much because you as well have a journey to go and if you are judging me then you are judging yourself and I would hate to see that happen

On today's show I speak about a live 2 day sales training event completed in Dubai

Being in front of people wearing a mask

1 person not speaking any English

range of sales experience with the different attendees (20 years to 20 minutes)

Sales for non sales people

Strengthen in knowledge on some parts of my presentation and the struggle with that

Connect with me:  Instagram: https://www.instagram.com/marksclairetraining/

LinkedIn: MarkSclaire https://www.linkedin.com/in/mark-sclaire-97202045/  Website: www.marksclaire.com  Email:  [email protected]  Phone: +971566556093  =======================  Please support this channel by giving me a like, subscribing or leaving a comment.

On a weekly basis I put together a podcast about what I am doing a long the journey of failing my way (in public to success)  Me doing this show is quite conflicting because obviously I should be this finished polished article that can show you exactly what you need to do to be successful but like us all, I make mistakes and i'm on this journey to find out just how far I can go  I really hope you appreciate that and don't judge me too much because you as well have a journey to go and if you are judging me then you are judging yourself and I would hate to see that happen  On today's show   Colleague I used to work with who joined us from a competitor - went from selling a cheap product to premium and then smashing all records in the business  Once a client says no you cant get them to say yes unless....  Sales training event for Art of negotiation - learning and development   Update for my own event on the 6th October   Difference between persuade and convince   Thank you for taking the time to listen & watch, you have no idea how much I appreciate it     Connect with me:  Instagram: https://www.instagram.com/marksclairetraining/  LinkedIn: MarkSclaire https://www.linkedin.com/in/mark-sclaire-97202045/  Website: www.marksclaire.com  Email:  [email protected]  Phone: +971566556093  =======================  Please support this channel by giving me a like, subscribing or leaving a comment.

On a weekly basis I put together a podcast about what I am doing a long the journey of failing my way (in public to success)

Me doing this show is quite conflicting because obviously I should be this finished polished article that can show you exactly what you need to do to be successful but like us all, I make mistakes and i'm on this journey to find out just how far I can go

I really hope you appreciate that and don't judge me too much because you as well have a journey to go and if you are judging me then you are judging yourself and I would hate to see that happen

On today's show I give 3 tips about what you must be aware of and do before presenting, speaking or understanding the clients needs 

along with this i mention about what I learnt from my 1st live event since covid, my motto is ABL always be learning and there were definitely somethings i needed to improve on 

I see it so often with sales people, they're not doing the following and this can really confuse the client along with them feeling they're being controlled

1st - you are not asking permission , it might sound simple but getting permission to confirm its ok to proceed goes along way, the client feels like they have a choice and are being respected 

2nd - you have no agenda laid out - you attend a meeting or make a call and the client has no idea what is going on because you havent made it clear what is about to take place

3rd - you are not making the objective clear, why are you calling? why are you meeting the person, make this clear and everyone will then be on the same

Thank you for taking the time to listen & watch, you have no idea how much I appreciate it 

Connect with me:

Instagram: https://www.instagram.com/marksclairetraining/

LinkedIn: MarkSclaire https://www.linkedin.com/in/mark-sclaire-97202045/

Website: www.marksclaire.com

Email:  [email protected]

Phone: +971566556093

=======================

Please support this channel by giving me a like, subscribing or leaving a comment.

On a weekly basis I put together a podcast about what I am doing a long the journey of failing my way (in public to success)

Me doing this show is quite conflicting because obviously I should be this finished polished article that can show you exactly what you need to do to be successful but like us all, I make mistakes and i'm on this journey to find out just how far I can go

I really hope you appreciate that and don't judge me too much because you as well have a journey to go and if you are judging me then you are judging yourself and I would hate to see that happen

On today's show I give 3 tips to help you become a better sales person

There have been a lot of job cuts going on but along with this, non sales people may have absorbed more of a sales role

Do you have to be natural closer to sell and become a top sales person?>

I don;t think so, you have a talent that can be developed

1st tip is to show you care

2nd tip is to become a good listener

3rd tip is to be a good problem solver

this is a great foundation to work from and all things you can start to work on straight away or already realise you have these skills and traits and there is nothing to worry about 

listen till the end, i have a funny story for you 

Connect with me:

Instagram: https://www.instagram.com/marksclairetraining/

LinkedIn: MarkSclaire https://www.linkedin.com/in/mark-sclaire-97202045/

Website: www.marksclaire.com

Email:  [email protected]

Phone: +971566556093

=======================

Please support this channel by giving me a like, subscribing or leaving a comment.

On a weekly basis I put together a podcast about what I am doing a long the journey of failing my way (in public to success)

Me doing this show is quite conflicting because obviously I should be this finished polished article that can show you exactly what you need to do to be successful but like us all, I make mistakes and i'm on this journey to find out just how far I can go 

I really hope you appreciate that and don't judge me too much because you as well have a journey to go and if you are judging me then you are judging yourself and I would hate to see that happen 

On today's show I speak about my first live sales training since COVID hit 

Wearing a mask whilst training and the effect that has 

my thoughts on middle east pushing back on everything being ONLINE

New sales training events I have been booked for 

Tips and advise on what to look out for 

repackaging an existing product that hasn't got the traction it once had

and all in all, me making an ar*e of myself

Connect with me:

Instagram: https://www.instagram.com/marksclairetraining/

LinkedIn: MarkSclaire https://www.linkedin.com/in/mark-sclaire-97202045/

Website: www.marksclaire.com

Email:  [email protected]

Phone: +971566556093

=======================

Please support this channel by giving me a like, subscribing or leaving a comment.

Thank you for joining today's show

If you want to know how to build a long last sales career but also want to hear some stories about life lessons along the way then the Mark Sclaire podcast is for you

Mark is very open and honest about the journey he has been on over the past 15 years, in his sales and leadership roles

On today's podcast he speaks about 4 traits you must show when interviewing for a job or what is now being expected in your current role

You must show these 4 traits

Confidence

Enthusiasm 

Tenacity 

Optimism 

Please enjoy the show, would love to hear your thoughts

Connect with me:

Instagram: https://www.instagram.com/marksclairetraining/

LinkedIn: MarkSclaire https://www.linkedin.com/in/mark-sclaire-97202045/

Website: (www.marksclaire.com

Email:  [email protected]

Phone: +971 56 655 6093

Thank you for listening to todays show

On a daily basis i put out content on instagram @marksclairetraining where I do I do MAX 1 minute sales tip videos 

The subject today was 3 things you need to understand as a sales broker, it was too much value to not do a longer length discussion about it so i thought I would do a podcast 

Topic follows in order

What is your clients why?

Its all about timing 

no such thing as a silly offer

If you do not understand why your client wants to sell, you really have no idea how to handle the process

Do they need the money to buy something else?

are they going through personal matters?

how quick do they need the money?

are they motivated sellers?

do they know something you dont?

This then moves me onto my 2nd point 

life is all about timing 

an offer they told you to get lost with last year all of a sudden is the amount they need so never think an offer is too silly 

understand why and it answers all 

Thank you again for watching and listening 

Have a great day 

Hi everyone, thank you for joining today's show

Over the last few months I have been very intrigued to know how companies/leaders/management are communicating with their employees in a way that keeps them motivated and energized due to people working from home

That led me to have a discussion with a friend who then mentioned a mutual friend who works at a business that can have a solution to this problem 

The company is called Sales Screen and they specialize in Gamification

This is keeping teams in contact, heavy competition, allows management to communicate in a way where they understand challenges being faced and all the whilst having fun 

listen to podcast as I ask Jason some questions about how it helps business and even better he explains how it isn't just recognizing the top earners, it also measures other key parts that an employee can contribute 

Hi everyone, thank you for tuning in

before we get started today, I want you to put your

Consumer hat on for just a moment

You have made a inquiry with a company, or you have an existing account 

they've Promised the world - nothing delivered

Complete lack of structure

No idea what is going on

How has that made you feel about the service you were being supplied ?

Well its the same way your clients feel with service your company provides

Im talking about customer journey and the lack of it but also confusion about it within your busines

if I asked a Sales team if 10 people,

what happens when a lead comes in, what journey does it go on 

 i would get different answers from every body

There is a difference between this and customer experience

Customer journey is defined touch points

Customer experience is how the client feels

To let you know how important this is aswell,

86% of customers are willing to spend more money for a product for a great customer experience

Where customer journey happens 

Lead stage

CRM systems

Renewal stage

Sign up stage

Helps sales people and account managers focus on what they're their to do - sell

Cant the same for all accounts either

1st years

Key accounts

Customer success - on boarding - training - inquires

Define who plays a role at certain points on teh certain

Customer support, account managers, marketing (automated system)

A lot of companies if they do ever get round to attempting a customer journey, its company focused, what would this mean for our business, but you need to flip it and ask yourself, in what way will making this contact benefit our client

3rd - its about the 1st 6 months, not the last , that is what your client will remember

Thank you for watching 

On the show today I have Nick Preston who is the CO-CEO of Musclefood , Musclefood is one of the leading Online offline food delivery services in the UK. 

The food industry is without a doubt the hardest industry in the world, you pretty much get 1 chance with your consumer to get it right or they are gone for good.

With what is happening in the world at the moment and with people panic buying just in case the unthinkable happens, Musclefood has had to cope with a challenge that not many companies are facing, the high demand for food supply but also because of the restrictions, they have to cope with the logistics and keeping to the high level of customer service they want to deliver

Musclefood boomed when it started in 2013, they phenomenal growth within a 4 years they grew from 0 to 44 million GBP in revenue  - driven by early adaption to facebook marketing. With its growth it started to fade away in 2018 through to 2019 and a change in management was needed. 

Nick stepped up to the plate and I like to compare this scenario to the Chelsea FC champions League winning side of 2012 where a new manager came in and made changes too quickly, this lead to a change happening and a new manager being brought in, With motivation given to the team and the fact the managing was willing to graft just as much as the next person and was relatable to the team, Chelsea ended up winning the FA Cup and Champions League in the same.

Even before COVID hit, Nick and the team put a strategy together about what would happen when COVID hit the UK shores, they were prepared and because of that they have seen growth like no other.

Whats interesting about Nick's approach is that he doesn't want to rest on the fact growth has happened because of COVID, he wants growth to happen with the right investment in technology and