Bring Brian Wright to your Practice and Get 2025 Kicked off with a Bang!

What if transforming your healthcare practice into a hospitality-driven business could set you apart from your competitors? This episode of the New Patient Group Podcast delves into the heart of this question, sharing insights from a serendipitous conversation with a former Invisalign patient. Discover the power of hospitality, convenience, and affordability in revolutionizing your practice. By drawing parallels with industries renowned for exceptional customer experience, such as airlines and Amazon, we explore how practices can prioritize these factors to create an outstanding customer journey.

The art of hospitality goes beyond being nice—it's about mastering advanced skills in communication, leadership, and culture to elevate the overall experience of your patients. We discuss how embracing convenience through innovations like virtual consultations can meet modern consumer expectations, while also emphasizing the importance of creating a welcoming ambiance to enhance perceived value. Shifting your focus from traditional healthcare practices to a more hospitality-centric approach could lead to increased patient satisfaction, referrals, and business growth.

Financial flexibility can be a game-changer for both your practice and your patients. Explore strategies that make luxury services more accessible, such as offering extended payment plans to attract a broader customer base. Understand the balance of risk and reward in these decisions, as well as the impact an inviting environment can have on justifying premium pricing. As we conclude Season 7, we encourage self-reflection on your practice's strengths and areas for improvement. With gratitude for your support, we look forward to returning stronger in Season 8, ready to tackle the holiday season and beyond with renewed vigor and insights.

New Patient Group - The Employee & Patient Experience Co.

A company designed to help orthodontists, dentists and other types of Doctors create a practice that dominates the new economy. Learn Advanced and Cutting Edge Skill Sets Used by the Finest People Businesses in the World, such as the Ritz Carlton and other famous Companies:  

- Leadership

- Sales Fundamentals

- Hospitality

- Consumer Psychology

- Verbiage

- Presentation

- Many More 

Learn How to Apply the Skill Sets Above to each of the following:

- Existing Patient Experience

- New Patient Experience

- New Patient Phone Call

- Existing Patient Phone Call

- Digital Workflow

- Treatment Coordinator Exam

- Doctor Exam

- Financial Presentation

- Pending Treatment FollowUp

- Handling and Overcoming Objections 

- Trust & Communication Transfers 

- Digital Marketing

- Patient Compliance

- Clinical Assistant Chair Side Conversations

- Clinical Assistant Conversation with Parents 

- Remote Monitoring (If, applicable) 

- Clear Aligner Starts and Profitability (If, applicable)

What to Expect from Implementing the Above Skill Sets:

- Improve Leadership and Culture

- Improve Mindset and Motivation

- Improve Employee Experience

- Improve Patient Experience

- Improve Patient Compliance

- Increase Treatment Conversion

- Increase Production 

- Increase Cash Flow

- Increase Patient Referrals

- Increase New Patients

- Improve Efficiency

- Improve Time Management 

- Improved Digital Marketing Presence

- Improved Brand Awareness 

- Reduce New Patient No Shows

- Reduce Existing