<p>When it comes to customer service automation, have we gone too far, too fast? The Zero100 team ponders how to balance human interaction and self-service in retail and elsewhere in supply chain. Featuring: Chief Content Officer Matt Davis and Chief Research Officer Kevin O’Marah.</p>

When it comes to customer service automation, have we gone too far, too fast? The Zero100 team ponders how to balance human interaction and self-service in retail and elsewhere in supply chain. Featuring: Chief Content Officer Matt Davis and Chief Research Officer Kevin O’Marah.

Too Much, Too Soon? Unpacking Retail's Digital Rollback

Welcome to Zero100, the “unboring” supply chain podcast. Each week, Zero100's researchers, analysts, and data scientists deliver sharp takes on the news, delve into new research, and interview leaders at the forefront of supply chain’s digital revolution, giving you the insights you need to drive growth and resilience.

Share Too Much, Too Soon? Unpacking Retail's Digital Rollback

Sign up to save your podcasts

Too Much, Too Soon? Unpacking Retail's Digital Rollback

Too Much, Too Soon? Unpacking Retail's Digital Rollback

More shows like The Zero100 Podcast

This Week in Startups

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

The a16z Show

Invest Like the Best with Patrick O'Shaughnessy

FYI - For Your Innovation

Worklife with Molly Graham

Practical AI

The Next Big Idea

All-In with Chamath, Jason, Sacks & Friedberg

Dwarkesh Podcast

Coaching Real Leaders

ACQ2 by Acquired

The AI Daily Brief: Artificial Intelligence News and Analysis

HBR On Leadership

BG2Pod with Brad Gerstner and Bill Gurley