<p>When it comes to customer service automation, have we gone too far, too fast? The Zero100 team ponders how to balance human interaction and self-service in retail and elsewhere in supply chain. Featuring: Chief Content Officer Matt Davis and Chief Research Officer Kevin O’Marah.</p>

When it comes to customer service automation, have we gone too far, too fast? The Zero100 team ponders how to balance human interaction and self-service in retail and elsewhere in supply chain. Featuring: Chief Content Officer Matt Davis and Chief Research Officer Kevin O’Marah.

Too Much, Too Soon? Unpacking Retail's Digital Rollback

Welcome to Zero100, the “unboring” supply chain podcast. Each week, Zero100's researchers, analysts, and data scientists deliver sharp takes on the news, delve into new research, and interview leaders at the forefront of supply chain’s digital revolution, giving you the insights you need to drive growth and resilience.

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Too Much, Too Soon? Unpacking Retail's Digital Rollback

Too Much, Too Soon? Unpacking Retail's Digital Rollback

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