The holidays are here, and we're bringing you a blast from the past with one of our favorite, earliest episodes.

We'll be back in early 2026 with new ways to Master ServiceTitan with your favorite host, Josh Lu.

Episode Originally Aired: 11/4/2024

How do you turn a kitchen table startup into a thriving HVAC business with five trucks? In this episode, Miranda Deschamps, Office Manager at ServicePlus Heating and Cooling (Ontario, Canada), shares how she and her team use ServiceTitan and AI to drive growth. From surviving a two-week email crash to negotiating smarter with suppliers and building AI-powered inventory systems, Miranda shows how resilience, curiosity, and the right tools can turn everyday challenges into business wins.

Join us as we discuss: 

• [7:22] The two-week email crash that became her best leadership lesson

• [11:59] How to leverage ServiceTitan and ChatGPT to solve inventory headaches

• [18:28] How using your ServiceTitan data can save you money

Check out these resources we mentioned during the podcast:

• ServiceTitan Torch Network

• EGIA

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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