In today’s show, we interview special guest Ted Schnettler on the topic of tough conversations. Ted is a return guest to the show and serves as the service manager for One Hour Heating and Air Conditioning in Lancaster, PA. we decades of experience in the field Ted has found his fair share of tough conversations both with employees and coworkers. Tough conversations are a part of life and getting better at them is a predecessor of success. Ted shares his insight on how to go about communicating with a client on various situations ranging from callbacks to bad news and how he goes about resolving the conflict for a win.