The Product Podcast

Trisha Price Reveals Pendo’s Game-Changing AI Product Features | Chief Product Officer at Pendo | E226


Listen Later

In this episode of the Product Podcast,  we sit down with Trisha Price, the Chief Product Officer at Pendo, to explore how AI is transforming product strategy and driving innovation. Trisha shares the incredible impact of OpenAI's ChatGPT on Pendo's development of new features, particularly in guide creation, analytics, and qualitative feedback synthesis. Learn how Pendo is balancing cutting-edge AI advancements with customer satisfaction through initiatives like hackathons and user feedback. 

Dive deep into Pendo's strategic integration of diverse products under one cohesive platform, the criteria for evolving features into standalone offerings, and the power of open APIs. Trisha provides valuable insights into the evolving role of chief product officers in shaping go-to-market strategies and achieving key business outcomes like reducing churn and driving growth. 

Get an exclusive behind-the-scenes look at the daily life of a product executive at Pendo, where customer engagement and meticulous execution tracking are crucial. Plus, get a sneak peek at an upcoming product launch set to redefine customer communication through AI and smart segmentation, promising hyper-personalized experiences.  This episode is packed with actionable insights for anyone navigating the rapidly evolving tech landscape. Don't miss it! 🎧✨

Episode highlights
🚀
(00:00) 🌟 Intro
(01:45) 🤖 How ChatGPT influenced Pendo's AI strategy
(11:20) 🛠️ Building an Integrated Product Platform at Pendo
(15:25) 🏢 How Product Teams Are Now Being Involved in Go-To-Market?
(20:30) 📊 Product Leadership and Success Metrics
(27:12) 📣 Three Approaches to Engage Customers
(35:10) 🗓️ Day in the Life of a Product Executive
(40:33) 🔍 Sneak Peek of Upcoming Launch

Key Takeaways
🎯 How Pendo Supercharged Their Product Strategy with AI
💬 Direct Customer Engagement Shapes Product Success
🚀 Hackathons: The Secret to AI Innovation at Pendo
📊 Using Their Own Platform to Identify and Engage Buyers
👥 A Day in the Life of a Product Executive

Social Links:

- Follow our Podcast on Tik Tok here
- Follow Product School on LinkedIn here
- Join Product School's free events here
- Find out more about Product School here

Brought to you by:

Eppo, the next-generation A/B testing and feature management platform built for modern growth teams by alums of Airbnb and Stitch Fix. Visit our website, and 10x your experiment velocity.   

Credits:

Host: Carlos Gonzalez de Villaumbrosia
Guest: Trisha Price

...more
View all episodesView all episodes
Download on the App Store

The Product PodcastBy Product School

  • 4.3
  • 4.3
  • 4.3
  • 4.3
  • 4.3

4.3

167 ratings


More shows like The Product Podcast

View all
This Week in Startups by Jason Calacanis

This Week in Startups

1,269 Listeners

a16z Podcast by Andreessen Horowitz

a16z Podcast

1,061 Listeners

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch by Harry Stebbings

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

519 Listeners

The Official SaaStr Podcast: SaaS | Founders | Investors by SaaStr

The Official SaaStr Podcast: SaaS | Founders | Investors

174 Listeners

Gartner ThinkCast by Gartner

Gartner ThinkCast

110 Listeners

Masters of Scale by WaitWhat

Masters of Scale

3,987 Listeners

Y Combinator Startup Podcast by Y Combinator

Y Combinator Startup Podcast

225 Listeners

Design Better by The Curiosity Department, sponsored by Wix Studio

Design Better

319 Listeners

Product Thinking by Melissa Perri

Product Thinking

144 Listeners

ACQ2 by Acquired by Ben Gilbert and David Rosenthal

ACQ2 by Acquired

243 Listeners

The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis by Nathaniel Whittemore

The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis

508 Listeners

HBR On Leadership by Harvard Business Review

HBR On Leadership

161 Listeners

AI + a16z by a16z

AI + a16z

32 Listeners

Lightcone Podcast by Y Combinator

Lightcone Podcast

19 Listeners

How I AI by Claire Vo

How I AI

3 Listeners