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In this podcast episode, Kattie Capozza discusses her approach to org design based on her lived experience. She emphasizes the importance of understanding cause and effect, identifying patterns, and connecting different aspects of an organization. Starting with the operating model and considering factors such as workflow, structure, talent, and business cycles can lead to more thoughtful and strategic org design decisions. Capozza also highlights the need for patience, involving employees in the design process, and providing them with choices and transparency to minimize resistance to change.

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