In this episode of The AI for Sales Podcast, host Chad is joined with Rohan Sampath, founder and CEO of CoPilot, joins the AI for Sales podcast to discuss how AI can provide unparalleled deal visibility and sales coaching. He explains that the current state of conversational intelligence is focused on keyword matches and talk ratios, but the future of AI in sales is about understanding the voice of the customer. CoPilot uses large language models to analyze customer conversations and provide insights on what customers are saying and how sales reps are responding. This allows sales leaders to make data-driven decisions and coach their teams more effectively.

KEY TAKEAWAYS

• The future of conversational intelligence is about understanding the voice of the customer and analyzing customer conversations at scale.
• AI can provide insights on what customers are saying and how sales reps are responding, allowing sales leaders to make data-driven decisions.
• CoPilot helps sales teams understand the voice of the customer by analyzing conversations and identifying common themes and objections.
• AI can also be used to automate content creation and marketing efforts, making it more efficient and cost-effective.
• The impact of AI on jobs will vary, but content creation roles are likely to be disrupted as AI can generate content at a lower cost.

QUOTES

• "The best in class and what was considered conversational intelligence was things such as keyword matches, talk ratios, hesitance, etc. The beauty of large language models is really about applying understanding to what is being said in your conversation." - Rohan Sampath
• "CoPilot is about deeply understanding the voice of the customer by using the latest large language models to analyze customer conversations." - Rohan Sampath
• "The fight for attention is going to be harder and stronger than ever. Your best bet as an organization is to find deeper and deeper ways to engage with your customers and solve problems for them." - Rohan Sampath

Learn more about Rohan and connect with him in the links below:

LinkedIn: https://www.linkedin.com/in/rohansampath/
Website: https://www.copilotup.com/

Learn more about AI for Sales with Chad:

LinkedIn Group: https://www.linkedin.com/groups/12811259/
LinkedIn Personal Page: https://www.linkedin.com/in/chadburmeister/
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