Michelle Towner of Towner Finance took home not one, but three awards at the Better Business Awards in Perth earlier this year, including WA's Broker of the Year 2021. We find out how she runs her leading brokerage. In May of this year, the founder and managing director of Towner Finance, Michelle Towner, was crowned the Best Residential Broker and the Broker of the Year at The Adviser's Better Business Awards in Perth, while the company took home the award for Best Customer Service (Office). In this episode of Elite Broker, we catch up with Michelle to find out:

- How she's been changing her business (and location) this year - The systems and processes that she uses - Why she put up a client and his family in her own house when they ran into turnaround delays And much more! Related Podcast: - How this husband and wife duo are delivering exceptional consumer outcomes