On this episode of Agency Nation Radio, Will Jones, Big “I” director of communications and editor-in-chief of Independent Agent magazine, is joined by Nancy Germond, Big “I” executive director of risk management and education, and Amanda Juratovic, Big “I” vice president of E&O operations, to discuss one of the independent agency channel’s most-pressing issues: rising errors & omissions claims.

With the hard market, remote work dynamics, and evolving client expectations converging, the risk landscape is shifting fast. But what does this mean for your agency—and how can you protect yourself?

“What we’re really seeing is that the basics are being overlooked, and that’s what’s leading to E&O claims,” Juratovic said. “It all comes back to the fundamentals. If agents consistently follow the core standards they’ve been trained on, we’d see a significant drop in claims—even in a hard market.” Don’t miss this essential conversation on how to navigate E&O risk in today’s complex environment.

Agency Nation Radio is where insurance professionals turn on the mic and share unscripted stories about leadership, technology, marketing, success, and failure—stories that helped make them the professionals they are today. From Main Street USA to the pages of Independent Agent magazine—we've got the stories you want to hear. For more, catch Agency Nation Radio on your favorite streaming platform or visit iamagazine.com/podcasts.