Agency Launch

I tell a story about an agent I am working with and some staffing issues that he is going through.

💬 Show Notes

In this enlightening episode of Agency Launch, Matt shares a real-life scenario that underscores the importance of exceptional customer service and the power of a simple apology. He recounts an incident involving a claims adjuster and a customer upset about chalk markings on her property. Through this story, Matt highlights the missed opportunities for resolution and the pitfalls of deflecting blame.

Matt emphasizes the significance of taking ownership and choosing the path of least resistance to make clients happy. He discusses the detrimental impact of employees using phrases like "this is not my job" and the necessity of fostering a service-oriented mindset within your team.

For agents looking to improve their client interactions and service standards, Matt offers practical advice and shares how his coaching program at Agencylaunch.net has delivered remarkable results for his students. Tune in to learn how to handle customer complaints effectively and ensure your agency consistently delivers top-notch service.

Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

📋 Episode Chapters

(00:00) Introduction to the customer service scenario

(01:20) The initial customer complaint and adjuster's response

(03:10) Matt's perspective on the missed opportunity

(05:00) The customer's escalating frustration

(06:25) The adjuster's follow-up and Matt's critique

(08:00) Importance of taking ownership and apologizing

(10:15) The role of agency service standards

(12:00) Matt's coaching program and its success stories

(14:00) Closing thoughts and encouragement for agents

💬 Show Notes

In this empowering episode of Agency Launch, Matt dives into the ever-relevant topic of work-life balance and the elusive question: how many hours should you be working?

He shares real-life insights from the agents he coaches, contrasting one who's contemplating increasing his work hours with another who's successfully reduced his.

Matt doesn't just leave us pondering the question; he provides actionable advice, emphasizing the importance of focused, productive hours over long, unfocused ones. He discusses the changing dynamics of an agent's role as their business matures and how new hires can shift the workload.

Matt stresses that productivity should not be measured by hours clocked but by meaningful work done—whether it's generating leads, training your team, or enhancing client relationships. For agents looking to optimize their time and grow their business,

Matt offers his coaching services at agencylaunch.net and a valuable renewal resource, accessible by texting "email" to 208-213-8809. Tune in to Agency Launch for a thought-provoking discussion that challenges conventional work norms and encourages agents to work smarter, not harder.

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

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📋 Episode Chapters

(00:00) Introduction to work hours and work-life balance

(01:50) The dilemma of increasing work hours for productivity

(03:20) The benefits of focused, productive work time

(04:35) The impact of business maturity on an agent's workload

(06:00) How hiring new staff can change your work schedule

(07:15) The importance of training and onboarding new hires

(09:00) Adapting work hours to meet business needs and personal goals

(10:30) Matt's strategies for mindful time management

(12:00) How to access Matt's coaching and renewal resources

(13:15) Encouragement to work efficiently and effectively

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

---

Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

---

📋 Episode Chapters

(00:00) How many hours a week should you be working? There's not an answer

(05:45) When you make a new hire, your role changes. Your production suffers

(07:40) This is agency launch. My name's Matt. You can find me all over the place

💬 Show Notes

? Show Notes

In today's cost-conscious episode of Agency Launch, Matt takes you through the critical exercise of auditing your agency's expenses to ensure financial health and optimal cash flow. He shares his own experiences and the revelations that come from scrutinizing outgoing costs, driving home the principle that in business, it's not just what you make, but what you keep. Matt discusses the importance of distinguishing between essential tools that drive income and the shiny allure of tech solutions that may not add value to your agency. He candidly recounts his decision to cancel services like agency Zoom, which, despite their potential, weren't contributing to his bottom line. With a focus on practicality, Matt champions the use of simple, cost-effective tools like Google Sheets and spiral notebooks for task management over more complex systems, questioning the need for high-cost tech when affordable or existing solutions can do the job. He encourages listeners to consider whether each expense is truly making them more money or saving time. Matt also shares his success with tools like BombBomb for video outreach, illustrating the impact of selecting the right tech that aligns with your business model. This episode is a call to action for all agents to rigorously evaluate their expenses and to think creatively about how to maximize resources. For those looking to refine their approach to renewals amidst rate increases, Matt offers a valuable resource—simply text "email" to 208-213-8809. And for personalized coaching, visit agencylaunch.net. Join us to learn how to keep a tight ship and steer your agency towards greater profitability.

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

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? Episode Chapters

(00:00) Introduction to agency expenses and cash flow management

(02:50) The value of conducting an expense audit

(05:15) Deciding which tech solutions are worth the investment

(07:40) Matt's experience with canceling agency Zoom and its implications

(09:30) Embracing simple tools for efficiency and cost savings

(11:25) Evaluating tech solutions based on time savings and revenue generation

(13:00) The strategic use of tech like BombBomb for business growth

(15:10) The importance of scrutinizing every expense in your agency

(17:00) Resources for managing renewals and personal coaching offerings

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

---

Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

💬 Show Notes

? Show Notes

In this innovative episode of Agency Launch, our host Matt delves into the evolving landscape of staffing in the post-pandemic world. He acknowledges the perennial challenge of finding exceptional talent and the curious situation where businesses struggle to hire despite a high number of job seekers. Matt shifts the conversation from traditional compensation packages to a more creative approach that prioritizes quality of life and work-life balance. He proposes radical ideas like shorter work weeks, goal-oriented work schedules, and the flexibility to take time off upon achieving targets. Sharing insights from his wife's medical practice and his own agency, Matt highlights how unconventional work arrangements can attract a specific workforce eager for long weekends and a different kind of work satisfaction. He encourages listeners to think outside the box when it comes to employee benefits, suggesting that sometimes, an extra day off can be more valuable than a raise. Matt emphasizes the importance of nurturing your team and cultivating a high-performing agency culture that aligns with the needs and aspirations of your staff. For those seeking guidance on building such an environment, Matt extends an offer to assist through his coaching services at agencylaunch.net. He also reminds listeners to text "email" to 208-213-8809 for resources to help with client retention amid rate increases. Join us for this episode of Agency Launch to discover how reimagining staff incentives can lead to a thriving agency.

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

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? Episode Chapters

(00:00) Introduction to the staffing challenges in the current landscape

(02:40) The dichotomy between job availability and business hiring struggles

(04:15) Rethinking compensation: Beyond salary and bonuses

(06:30) The allure of shorter work weeks and goal-oriented schedules

(09:20) Real-life examples of unconventional work arrangements

(12:45) How to attract staff with the promise of quality of life benefits

(15:10) The significance of nurturing and building a strong agency culture

(17:30) Matt's coaching invitation and resources for managing client rate increases

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

---

📋 Episode Chapters

(00:00) Today I wanted to talk a little bit about staffing

(05:32) I gave Megan my office every other Wednesday off. 26 days off a year. That was her raise at her last review

(06:15) Take care of your people. Be the boss. You have to encourage, but you also have to get performance out of them

💬 Show Notes

? Show Notes

In this thought-provoking episode of Agency Launch, we follow the stream of consciousness of our host, Matt, as he reflects on a recent conversation with a fellow agent. The topic at hand? The heavy reliance on Internet leads. With an agent spending $7,000 a month on leads alone, Matt unpacks the potential pitfalls of such an approach. He contrasts the high cost of Internet leads with the value of investing in your team's ability to generate organic referrals and build lasting relationships. Matt questions the sustainability of putting all your eggs in one basket and warns of industry changes that could disrupt this model. Instead, he champions the power of teaching your team to fish for themselves, outlining the benefits of directing your budget towards payroll and coaching rather than purchased leads. Matt's strategy is clear: focus on efficiency and skill-building to reduce expenses and boost sales, thereby accelerating your agency's growth. For agents hungry to learn more, Matt extends an invitation to visit agencylaunch.net and consider the possibilities of a partnership. Plus, don't miss out on a valuable resource for managing renewals by texting "email" to 208-213-8809. Tune in for a session full of insights that challenge the status quo and encourage every agent to rethink their growth strategy.

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

---

? Episode Chapters

(00:00) Introduction: Reflections on a conversation about Internet leads

(02:50) The high cost of Internet leads and the question of sustainability

(05:15) The importance of diversifying marketing strategies

(07:40) Investing in your team's skills versus spending on leads

(09:30) The potential impact of industry changes on lead-based growth models

(11:25) Matt's vision for efficient and skillful agency growth

(13:00) How to save money while increasing sales with the right strategies

(15:10) Matt's offer to help agents reduce expenses and improve sales

(17:00) Closing thoughts and resources for managing renewals

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

---

💬 Show Notes

In this episode of Agency Launch, we dive deep into the art of maximizing team efficiency without tipping the scales towards burnout. Our host Matt shares his passion for helping agents squeeze out every drop of productivity from their teams, emphasizing the fine balance between driving performance and preserving morale. He recounts experiences with hardworking staff who exemplified focus and efficiency, reshaping his expectations for what a dedicated team can achieve. Matt then engages in a stimulating conversation with an agent who's already excelling in the field, yet could be leaving money on the table. They explore the potential impact of increasing daily quotes by just one per producer. The numbers speak volumes: 60 additional quotes a month could mean 37 more policies and a significant boost in premium—enough to justify generous raises and still increase profits. Matt challenges listeners to consider the "one more quote a day" strategy, whether you're a solo operator or managing a team, and shares the exciting early results of this approach. It's not just about working harder; it's about working smarter and recognizing the untapped opportunities within your agency's daily grind. Tune in for this mathematical motivation session, and remember to text "email" to 208-213-8809 for a valuable email template to assist with renewals. Plus, explore agencylaunch.net for more resources to accelerate your agency's growth.

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

---

? Episode Chapters

(00:00) Introduction to maximizing team efficiency

(02:40) The balance between productivity and avoiding burnout

(04:15) Real-life examples of efficient and focused team members

(06:30) Discussing the potential of increasing daily quotes

(09:20) The substantial impact of "one more quote a day" strategy

(12:45) Matt's challenge to listeners to try the strategy

(15:10) How small changes can lead to significant premium increases

(17:30) Encouragement to reach out for resources and support

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

💬 Show Notes

? Show Notes

In this revealing episode of Agency Launch, we tackle the hot topic of soaring renewal rates and how to handle the tough conversations with your clients. With homeowners policies increasing by 40-50% in Idaho, our host Matt shares his proactive approach to mitigating client discomfort and maintaining trust. Discover the power of transparency as Matt walks you through his personal strategy of sending out carefully crafted emails with a personal touch. Learn how to audit policies, suggest deductible adjustments, and explore payment options to ease the financial burden on your clients. Matt doesn't just offer a band-aid solution; he provides a wealth of information to help clients understand the 'why' behind the increases. Whether it's raising deductibles, bundling policies, or leveraging discounts, this episode is filled with practical tips to help you navigate these challenging times. Plus, Matt extends an invitation to text him for a copy of the very letter he's using to communicate with clients. Tune in to gain insights on how to proactively reach out, offer policy reviews, and ultimately, how to ensure your clients feel valued and informed. Don't let rate increases shake the foundation of your client relationships—get ahead of the game with Agency Launch.

Text "email" to 208-213-8809 to receive Matt's template for communicating with clients about rate increases, and visit agencylaunch.net for comprehensive support in managing your agency's challenges.

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

---

? Episode Chapters

(00:00) Introduction to the challenge of handling significant policy renewals

(02:50) The strategy of sending personalized emails to clients about rate increases

(05:30) The importance of auditing policies and offering deductible options

(08:15) How to communicate the reasons behind rate increases to clients

(11:40) Tips for leveraging discounts and payment options to save clients money

(14:20) The value of reaching out for policy reviews and client appreciation

(17:05) Matt's invitation to connect and access his master course for agency growth

(19:50) Final thoughts on the importance of proactive client communication

💬 Show Notes

In today's episode of Agency Launch, we delve into the nitty-gritty of staffing challenges and how to navigate the complexities of employee performance. Have you ever sensed that an employee's enthusiasm is waning, or noticed a mysterious dip in their work quality? It's a common dilemma in the agency world, and we're here to tackle it head-on. We share personal anecdotes and hard-earned wisdom from 19 years in the business, offering a candid look at employee retention, the three-year itch, and the reality that no employee is perfect. We discuss the importance of embracing your staff's quirks while maintaining performance standards, and how to approach the delicate conversation when an employee's commitment is in question. Plus, we reveal the one question that can change the game: "Do you still want to work here?" This episode is packed with actionable advice for agency owners who want to foster a dedicated team and ensure their agency thrives. Don't miss out on these insights that could make or break your staffing success.

Text "email" to 208-213-8809 for a valuable resource to help you manage those tough renewal conversations, and visit agencylaunch.net for expert guidance on supercharging your agency's growth.

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

---

? Episode Chapters

(00:00) Introduction to staffing challenges and employee retention

(02:45) Accepting imperfections and quirks in employees

(05:33) The pivotal question for assessing an employee's commitment

(07:50) How to address performance issues with compassion and clarity

(10:15) The importance of the employer's support role

(12:30) Preparing for the potential end of an employee's tenure

(14:05) Final thoughts and resources for agency owners

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

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📋 Episode Chapters

(00:00) One of the toughest things in staffing is finding good people and then keeping them

(07:46) Ask the question do you still want to work here? Is a whopper

(09:38) Matt Deets offers help accelerating your career significantly faster than it's moving

💬 Show Notes

Unleash your agency's full potential with a simple yet profound lesson in today's episode of Agency Launch! Ever wondered if you're truly giving your all? We dive into the power of pushing past your perceived limits and the transformative impact of that extra stretch in both your professional and personal life. Discover how small changes in your daily routine can prevent massive headaches down the line. From ensuring policy issues to perfecting your sales and marketing strategies, we dissect real-life scenarios to highlight the importance of going the extra mile. Plus, learn how to refine your processes, teach your team effectively, and protect not just your business, but your peace of mind. Don't miss out on these invaluable insights to streamline your operations and elevate your agency from good to great. Remember, it's not just about solving problems; it's about preventing them. Tune in, get inspired, and stretch a little higher!

Text "email" to 208-213-8809 for a free resource to help your clients understand their rate changes, and visit agencylaunch.net for more on how to optimize your agency's performance.

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Send in a voice message: https://podcasters.spotify.com/pod/show/agencylaunch/message

Show notes created by https://headliner.app

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📋 Episode Chapters

(00:00) What can you do a little better in your business to improve efficiency

(04:53) The only person that holds you accountable is yourself

(08:29) Matt with cities agency launch helps clients deal with large renewals