Exercise: On a fresh sheet of paper, put a dot in the upper left hand corner and another in the upper right hand of the paper. Take your pen and start in the upper left.  Draw a squiggly line, taking up most of the page.  Be sure to start and stop several times, but eventually end up close to the upper right dot. Next, label the upper left dot 'where I am now', and the upper right dot 'where I want to be'.  The squiggly, jiggidy jaggedy line that starts and stops is how most agents operate. Now turn it over and do the dots again.  Draw a straight line this time, without fits and starts, and connect where you are now to where you want to be!  That's what it looks like when you're following a PLAN.

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