Fernando Gonzalez, CEO of First in Service T (F1S), and Gina Gabbard, chief strategy officer, talk with James Shillinglaw of Insider Travel Report at the third annual conference for the nearly 35-year-old, Virtuoso-affiliated host agency. Gonzalez and Gabbard reveal new programs, new hires and new strategies aimed at making travel advisor members more profitable than ever. For more information, visit www.firstinservice.com.