AI voice agents are no longer a “someday” technology. They are answering real phones and booking real jobs. In this episode, we talk with Henry Cheng, Director of Product Management at ServiceTitan, about what AI voice agents are, why they matter, and how contractors are using them right now to book more calls. We dig into real performance data, including booking rates between 70% and 90%, and how some businesses are already having voice agents handle more than 20% of their total jobs.

Join us as we discuss: 

• [1:06] The biggest opportunities: after-hours and overflow calls 

• [8:40] Measurable results and “no-brainer” use cases

• [21:52] Initial setup and getting your team onboard
  

Check out these resources we mentioned during the podcast:

• ServiceTitan’s AI Voice Agent Webinar

• Sign up for your AI voice agent demo here!
  

You can find this interview and many more by subscribing to Mastering ServiceTitan on Apple Podcasts, on Spotify, or here. 

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

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