When traveling, most things go smoothly and just as planned. Other times, there are minor hiccups, or small delays. But occasionally there are big challenges that arise during a client's trip. In these moments, what do we do as professional travel advisors? What can we do? What should we expect our supplier partners to help us with? On this episode of Masters in Travel, Whitney is joined by Beth Bastian of Bastian World Travel and Julie Patterson of Wanderfully Planned. Together they share stories of when things went wrong, when things went better than expected, and how they got through each challenge.