Borrower retention schemes are back in the spotlight after media reports revealed a major bank offering cash incentives to customers already partway through the refinancing process.

But brokers have hit back, saying these schemes undermine competition and effectively waste hours of unpaid work.

Join The Adviser's senior journalist, Charlie Tchetchenian, and commercial content writer, Ben Squires, as they unpack questions of channel conflict in this week's episode of What's Making Headlines – your weekly wrap-up of all the news shaping the mortgage and finance broking space.

They also discuss:

• Why brokers are increasingly walking away from certain types of deals.
• Confirmation of fraud in the network of one of Australia's biggest aggregators.
• A broker association's appearance before the Senate select committee on productivity.

And much more!