In this episode of the WhatWorks podcast series, Nick Benaquista, SVP, People and Capability Partner, Chief Administration Office and Strategic Growth at Mastercard, shares how Mastercard has transformed HR from a static, siloed, overlapping model towards the product and consulting-oriented model of Systemic HR. Now in year 2 of the ongoing transformation, the company is continuing to change HR roles, jobs, operating models, and skills, and is using technology and AI to elevate the employee experience and its continuous business transformation.

Interviewee Nick Benaquista, SVP, People and Capability Partner, Chief Administration Office and Strategic Growth at Mastercard

Company Mastercard, a leading US-based global payment solutions provider with 33,000 employees

Additional Information

The Systemic HR Operating Model

Why The World Needs A New Operating Model for Human Resources

The Mastercard HR Transformation Story

Keywords:  Employee Experience, HR Technology, Systemic HR, AI in HR, HR capabilities, HR roles