August 15, 2019

Why Customer Service is the Key to Success w/Shawn Rogers

32 minutes

A lot of agents spend 90% of their time trying to get more clients instead of giving a higher level of service to their existing clients. How can we grow our business by building client relationships? What can we do to secure future listings from past clients? How can we profit from more online leads? In this episode, leader of Mister Rogers Homes, Shawn Rogers, discusses the impact customer service has on business success as well as how to survive market dips.

If you take care of your clients, the cheques, closings and referrals are going to keep coming because you kept your word and in this business, that’s the kicker to success. -Shawn Rogers

Takeaways + Tactics

Client relationships are important to the future of our businesses because we can scale our business a lot faster through referrals.

We can capitalize on past buyers by following up with them regularly with useful market trend information. When we stay front of mind, they are more likely to list with us and refer us.

Every lead has a different timeline and when we focus on the clients’ needs, we can quickly identify their urgency and motivation and nurture them consistently over time.

On this episode, we talked about why we shouldn’t be more focused on getting as many new clients as possible than on giving a great service during and after the transaction. We also talked about how to capitalize on past buyers.

On this episode we discussed:

How client relationships help scale our business faster

Securing more listings with useful and non-invasive follow up

How to convert and profit from online leads

Most agents take courses, pass their tests but fail to apply a moral code to their work because they are too concerned with finding new clients to up their quantity. We can scale our business a lot faster through referrals, and that means building relationships with our clients and putting quality over quantity. When we build relationships with our clients and maintain them after a transaction, we are remaining front of mind and increasing our chances of them listing with us again in the future. By providing great customer service, we can scale our business faster and more effectively.

Guest Bio-

Shawn Rogers is a Real Estate Agent with West USA Realty and runs his own team called Mister Rogers Homes out of Phoenix, Arizona. Shawn specializes in Buyers, Listings, Relocation, Short-Sale, New Builds and Luxury Homes. He is one of the Top Producers and has received Awards of Excellence at West USA Realty and is set to close 250 transactions this year. Shawn’s focus on customer service has resulted in the most positive reviews on Zillow, Trulia and Homes.com in Arizona, as well as the most positive recommendations on REALTOR.com in Arizona. His team has been the Top Producing Real Estate Team since 2013.

(480)313-7031

www.facebook.com/MisterRogersHomes

www.MisterRogersHomes.com

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By Greg Harrelson - Real Estate Broker, Entrepreneur & Coach

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