The shift from managing individual contributors to overseeing other managers is one of the toughest transitions in leadership. Chris Williams, former Microsoft HR VP, explores why this change is so challenging and how organizations can better support these key leaders.

Chris dives into the unique struggles faced by second-level managers, including finding mentorship and translating vague strategic objectives into actionable plans. He emphasizes the importance of building influence across organizational boundaries through genuine connections with colleagues, which proves invaluable during tough decisions. This episode offers practical advice for those navigating this difficult leadership transition.

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