In this episode of the Profit Cleaners podcast, Brandon Schoen and Brandon Condrey explain why their cleaning business does not offer a menu of services, but instead provides a comprehensive deep clean every time. They discuss the pitfalls of having varied cleaning schedules and how simplifying their approach—similar to the streamlined menus of successful fast food chains—has led to consistent, high-quality service. 

The Brandons emphasize the importance of attracting the right customers who value thorough and consistent cleaning, explaining how this strategy reduces complications and enhances customer satisfaction. They also touch on why premium pricing attracts better clients and ensures a more reliable revenue stream. 

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Highlights:

• (02:15) The Brandons' strategy of providing a comprehensive deep clean every time.
• (05:40) The complications and inconsistencies that arise from offering different cleaning schedules for different customers.
• (08:30) Attracting the Right Customers.
• (10:45)  How standardizing the cleaning process increases efficiency and ensures consistent service quality.
• (12:10) Benefits of Premium Pricing.
• (14:00) How a focused service offering strengthens its brand and marketing efforts.
• (16:30) Strategies for maintaining long-term relationships with clients.
• (19:15) The importance of training staff to deliver a standardized service and how it contributes to employee satisfaction.
• (21:50)Tips on setting and managing customer expectations to align with their service model.

Links/Resources Mentioned:

• Profit Cleaners Website 
• Watch the FREE Masterclass: https://profitcleaners.com/masterclass)
• Join the FREE Facebook community: https://www.facebook.com/groups/profitcleaners/