The Expanded Life Podcast

Why Patients Say No—Even When You Do Everything Right (And How to Fix It)


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Ever leave a patient consult thinking, “Ugh… why didn’t they say yes?”

You gave them all the info. You explained the care plan. And still—crickets.

 

We’ve been there, and we know the frustration. In this episode, we’re sharing the exact two-step framework we use to turn those awkward day-one conversations into confident, natural YES’s—without feeling salesy or pushy.

 

Here’s what we dive into:

💡 Mindset shifts that matter. We’ll show you how to see sales as service—because helping someone commit to care is never slimy.

🎯 The question strategy. Learn the “what” and “how” prompts that uncover the real pain, create urgency, and help patients connect the dots themselves.

🎤 Tone and delivery. Why slowing down, dropping your voice, and owning the room instantly builds trust.

🔑 Micro-buy-ins. The simple moves that prevent objections before they ever surface on day two.

 

These are the exact tools we teach our team docs and our clients, and they’ve changed the way we sell, serve, and grow our practice.

 

✨ Come tell us on social: What's one question you’ll ask this week that digs deeper into a patient’s why?

 

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The Expanded Life PodcastBy The Expanded Collective