AI was supposed to replace workers at speed. Instead, some of the world’s biggest companies are finding costly problems, poor results and frustrated customers. Adrian Weckler and JJ Clarke examine why firms such as Starbucks, Pizza Hut and Klarna are scaling back AI projects. They also discuss the warning from Pope Leo, who has criticised AI for threatening human dignity, work and genuine human judgement, as companies race to cut costs and automate jobs before the technology is truly ready. Why you can trust the Irish Independent: learn about our editorial guidelines and AI use

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