Why isn’t your marketing working? You’re putting in the effort, crafting your message, and showing up consistently—but something isn’t clicking. In this episode, I’m sharing the one foundational piece that most small business owners overlook when writing their copy: voice of customer (VOC) research. You’ll learn how to find and use the exact words, emotions, and motivations of your ideal buyer to create messaging that instantly resonates.

I’ll break down how VOC research differs from traditional market research, why it’s critical for writing high-converting sales copy, and where to find customer language—even if you don’t have a big audience yet. Plus, I give you access to my free mini masterclass that walks you through 10 simple strategies to uncover the most powerful words for your business!

Topics We Cover in This Episode: 

• The reason your marketing messages might be getting ignored
• Where to find high-impact customer language—even if you’re just starting out
• The one thing that makes copy feel “magnetic” and impossible to scroll past
• How to access a free mini masterclass to level up your messaging instantly

Show notes are always available at https://www.kimkiel.com/podcast!!

Resources Mentioned:

Uncover the 10 hacks to tap into your customer's voice in this free over-the-shoulder training: https://www.kimkiel.com/vochacks

I would love to connect on Facebook: www.facebook.com/KimKielCopy, Instagram: www.instagram.com/kim_kiel_copy, and Linkedin: www.linkedin.com/in/kimkiel

Text me a question or comment!

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Enroll now: www.kimkiel.com/pivot