The Dave Gerhardt Show (from Exit Five)

Win/Loss Analysis: How to Turn Customer Insights Into Revenue


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Episode #221: Strategy | In this episode, Matt Carnevale sits down with Drew Giovannoli, founder of Buried Wins, to dive deep into Win/Loss analysis and how product marketers can use it to drive better sales, positioning, and competitive strategy. Drew shares how he helps B2B companies turn customer insights into revenue-driving decisions, plus the three key changes every product marketer should make to get promoted.

Matt and Drew cover:

  • Why you shouldn’t obsess over lost deals - and how to focus on winning more of the right customers instead.
  • How competitive intelligence can shape your positioning and sales strategy.
  • How to structure Win/Loss programs to influence product, sales, and marketing strategies.

Timestamps

  • (00:00) - - Introduction to Drew
  • (04:10) - - What is Win/Loss analysis and why it matters
  • (06:47) - - Why companies obsess over lost deals (and why that’s a mistake)
  • (09:05) - - The real value of analyzing won deals instead of just losses
  • (11:36) - - How to identify your best customers and find more like them
  • (13:28) - - The power of competitive intelligence in shaping positioning and sales
  • (15:41) - - How to ethically gather insights from former competitor employees
  • (18:51) - - Common mistakes companies make when running Win/Loss programs
  • (21:06) - - How to structure a Win/Loss interview for maximum insights
  • (25:11) - - The key questions to ask during Win/Loss interviews
  • (28:29) - - Why sales and marketing alignment is critical for Win/Loss success
  • (31:54) - - How Win/Loss analysis can influence product roadmap decisions
  • (34:39) - - The best way to present Win/Loss findings to executives
  • (37:09) - - How to turn insights into action and drive real business impact
  • (40:14) - - A step-by-step guide to launching a Win/Loss program
  • (43:21) - - Final takeaways and advice for product marketers

  • Join 50,0000 people who get Dave's Newsletter here: https://www.exitfive.com/newsletter
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    ***

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    Customer.io - An AI powered customer engagement platform that help marketers turn first-party data into engaging customer experiences across email, SMS, and push. Learn more at customer.io/exitfive.  


    ***

    Thanks to my friends at hatch.fm for producing this episode and handling all of the Exit Five podcast production.

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    The Dave Gerhardt Show (from Exit Five)By Exit Five

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