Aleksandra (Ola) Potrykus-Majewska knows the struggle of finding a great external facilitator when stuck in a corporate procurement system. But she also knows what it’s like to set out and find work as a solo facilitator.

That’s why she cofounded WeWent, a kind of matchmaking service for facilitators and companies.

Combining her deep knowledge in both sides of the collaboration, and now with several years of experience with WeWent, Ola is perfectly-placed to help facilitators understand how they can better appeal to their clients and vice versa.

This episode is not to be missed if you are serious about offering facilitation as a service.

Find out about:

•  What 10 years in corporate HR taught Ola and how it led to her co-founding WeWent
• Why procurement processes can limit the quality of workshops
• Why cultural fit is as important as professional expertise when hiring a facilitator
• The skills and certifications that are most in demand with Ola’s clients
• Ola’s thoughts on the different ways to promote yourself as a solo facilitator
• Why being rigid with methodologies and language can alienate potential clients
• Ola’s thoughts on pricing, based on her own experience and the facilitators she works with

Don’t miss the next show: Subscribe to the show with your favourite podcast player. Click here to download the free 1-page summary.

A huge thank you must go to SessionLab, the sponsor of Workshops Work. Claim your free two months of SessionLab Pro now – this deal is exclusive to Workshops Work listeners!

And if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; why not explore it in more detail now?

Questions and Answers

[01:06] Do you call yourself a facilitator? If so, when did you start?

[03:14] What’s the difference between your work now and your work in corporate HR?

[07:53] Can you explain what WeWent is? Why is it so important? What problem are you solving?

[12:55] How do you categorise and filter facilitators on WeWent?

[15:20] Are the most successful matches down to expertise or personality and chemistry?

[18:42] How do you assess the quality of a facilitator?

[21:57] What would be a red flag from a facilitator?

[25:35] Do you expect certifications from facilitators?

[29:08] How do you measure the quality and validity of certifications – can you?

[30:20] How can facilitators promote themselves?

[35:10] Have you ever had a facilitator turn down a potential client on your platform?

[36:54] What makes a workshop fail?

[41:51] Do you have guidelines for facilitators in preparing for a session?

[43:23] What determines the price that a corporate is willing to pay for a workshop?

[49:52] Have you seen more requests for tech hosts/co-facilitators in the last year?

[52:58] Do you have a favourite exercise?

[55:33] What is the one thing you wo

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Purpose is becoming an increasingly important part of corporate culture, but how there are still misconceptions and doubts about its value - especially in ‘rational’ fields, such as engineering.

But the thing is, every company has a purpose - even if it doesn’t seem obvious to the people within it.  How can we help clients understand purpose, empower their people to take ownership of their part in it, and take it away from theory and into ‘real world’ application?

Marloes Sikkema, the founder of AMICA Innovatie and designer of ZENITH (the Purpose Anatomy game), is the perfect person to ask… so I did!

Find out about:

• Marloes’ technique for translating ‘elusive’ purpose into ‘rational’ language
• Cutting through buzzwords and broad terms when defining purpose
• Managing the risk of opening schisms and misalignments within a company
• Why innovation and purpose share far more in common than we might think
• Exploring ‘purpose in action’ – the real-world application of purpose
• Marloes’ one piece of advice for anyone who wants to push their company towards a conversation around purpose

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Click here to download the free 1-page summary.

And if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; why not explore it in more detail now?

Questions and Answers

[01:24] When did you start calling yourself a facilitator, if you do?

[02:54] What does facilitation mean to you?

[04:45] What do you think holds people back from really buying-in to purpose and believing that their voice matters?

[06:48] How do you align with a client before starting an engagement to help them get over the purpose ‘threshold’?

[10:33] How do you help groups understand that purpose is important to work on and how do you use games to help them do that work?

[17:07] Can you explain the relevance of animals in your game, ‘Zenith’?

[19:57] How do you overcome broad, corporate buzzword terms (e.g. ‘being trustworthy’) when working on purpose?

[23:11] Do you often uncover contradictions within a company when working on purpose?

[27:25] Whose responsibility is it to own and manage realignment from moments of contradiction?

[29:42] How much time do you spend on properly defining the words used to describe a company’s purpose?

[35:19] What makes a workshop fail?

[38:51] What’s your favourite exercise?

[41:47] When you ask somebody about their purpose, do you put them into breakout rooms or ask as part of the wider group?

[46:03] How do you bring the conversation about purpose back together after breaking it down into smaller parts?

[47:36] What’s the impact of the purpose conversation on the innovation conversation?

[50:02] What is the one thing you would recommend to someone who wants their company to start talking about purpose?

[51:42] What is the on

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What can educators and facilitators learn from each other to benefit their practice? And where do the two crossover?

 These are wide-ranging questions and the kind that open up rabbit holes of complexity… but this is exactly why I wanted to explore them with Bjarne Holmes.

 Bjarne is a Professor of Psychology at Champlain College, a relationships expert, and a researcher for the remote video conferencing tool InSpace. His experience of both facilitation and education, with the added factor of developing a remote learning tool, made him the perfect person to explore this topic.

 Find out about:

•  Identifying the microcultures of each individual workshop and lesson
• The perils of overpreparing and how to balance our need for safety with the group’s need for self-determination
• The power in peer learning and handing participants and learners the reins
• Why experiential education should be our priority and why the lecture format is the fastest way to lose a room
• Exploring collective consciousness and group intelligence
• The merits of online, asynchronous learning (and its drawbacks)

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Questions and Answers

[01:13] When did you start calling yourself a facilitator – do you at all?

[03:48] Do you find yourself applying the same skills in teaching as you did in mountaineering?

[06:53] When participants are key to the success of a workshop, does that remove the concept of a ‘leader’?

[09:45] How did you get rid of your ego?

[10:49] How do you create learning experiences for your students?

[13:03] Why do people overprepare?

[18:25] How can educators challenge the default status of being on a pedestal and breaking the concept of ‘the person teaching and the people learning’?

[24:06] Is it the educator or the student’s responsibility if a student zones out?

[29:45] You mentioned that your classes take breaks every 20 minutes?

[30:51] Does the fact we talk about collaboration, rather than lecturing, show that our education system has developed recently?

[38:26] What have you learned from your research into relationships that helped you become a better educator and facilitator?

[42:13] What makes a workshop fail?

[43:06] Is it easier to facilitate experiential learning in an online environment?

[56:58] Do you think teachers are hesitant to adopt new tools because they don’t want to risk ‘not knowing’?

[01:02:41] Can we create digital tools that enhance learning experiences, rather than just replicate them?

[01:07:55] What is the one thing you would like listeners to take away from this episode?

Links

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We use our facilitation skills in our work, but these are universally applicable skills. Negotiating with a toddler, hosting parties, working out which takeout to order!

Join me and Jacob Chromy in this episode of workshops work to learn how we can apply our facilitation skills in more walks of life - and how people from all walks of life can identify the facilitation skills they’ve been using this whole time!

It felt so liberating to explore the different ways our tools of the trade can be applied to make a difference in so many ways I hadn’t considered before. This conversation with Jacob really helped me see my work in a new light. I hope it will do the same for you, too!

Find out about:

• What Jacob learned from product design that he applies to workshop design
• How Jacob used facilitation skills with local climate groups to great effect
• How we are using facilitation skills in our daily lives without realising it
• Exploring barcamps – “ the anti-conference” – and how Jacob uses barcamps as part of in-house peer learning programmes
• Flattening the room in person and online
• Why Jacob created ‘family workshops’ and how they are used

Don’t miss the next show: Subscribe to the show with your favourite podcast player.

Click here to download the free 1-page summary

And if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; why not explore it in more detail now?

Questions and Answers

[01:20] When did you start calling yourself a facilitator?

[03:15] What is ‘pen and paper role play’?

[06:18] Did you learn anything from Role Playing Games that apply in your work today?

[08:05] What do you apply from your past in product design to your present in workshop design?

[19:43] What is a barcamp?

[21:48] How does this differ from an open space format?

[27:50] Can you explain Troika consulting in a little more detail?

[34:54] How do you use barcamp at quäntchen + glück - what are ‘Donedays’?

[38:49] What makes a workshop fail?

[40:53] Do you treat ‘workshop’ and ‘process’ as synonyms?

[44:12] I feel like I can sense the room in a remote workshop, is that not the same for you?

[52:49] Could you talk about your family workshops?

[58:27] What is the one thing you would like listeners to takeaway from this episode?

Links

‘Doneday’ at quäntchen + glück 

Rolepay/Rollenspiel & Facilitation LinkedIn Group (German) 

Facilitating For Future and Climate Activists - Climate Roundtable (German) and Template

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This week, I am joined by Joe Allen – a meeting scientist, professor of Industrial Organisational Psychology, Director at the Center for Meeting Effectiveness, and co-author of Suddenly Virtual.

Joe’s dedication to the science of how and why we meet is helping to advance organisations’ understanding of how to have better meetings and, for the last year or so, his focus has been on the sudden shift we had to make to online meetings.

Now, as we start to emerge from the throes of the pandemic, he is predicting a rise in hybrid meetings - in which some people are on-site and others are remote.

Together, we explore how we can have successful hybrid meetings and how we can make meetings of all formats run more smoothly, efficiently, and enjoyably.

Find out about:

• Why better meetings start with diagnosis, not solutions
• The three most common issues Joe finds in meetings – and their solutions
• Whether cancelling a meeting is helpful or harmful
• What lessons Joe learned in writing his book: Suddenly Virtual
• The positive and negative changes we’ve seen in the shift to online meetings
• Exploring hybrid meetings: their limitations, potential, and use cases
• How businesses and teams can prepare for hybrid meetings

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And if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; click here to explore it in more detail !

Questions and Answers

[01:01] You are a meeting scientist! What is that?

[03:16] Would you call yourself a facilitator?

[06:36] What gets in the way and creates the knowing vs. doing gap?

What are the top three issues you encounter with meetings?

[08:18] 1) Overload

[12:36] 2) Challenging personalities

[18:46] 3) Stale meetings

[24:25] What has been the impact of the switch to ‘Suddenly Virtual’?

[27:32] Did people at the top of the hierarchy struggle most with the shift to virtual?

[31:30] What is a hybrid meeting?

[34:17] What are the traps in hybrid meetings that facilitation can help us avoid?

[37:38] Do people naturally fall into ‘subgroups’ in hybrid meetings?

[43:47] Do hybrid meetings require more facilitation than other formats?

[45:20] What makes a meeting fail?

[52:00] What is the one thing you would like listeners to take away from this episode?

Links

Joe’s website

Joe’s new book, Suddenly Virtual

The Meeting by Helen B. Schwartzman

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Structure contains us and sets boundaries, it can’t make space for freedom or creativity… can it?

Liberating Structures says otherwise - and Nadia von Holzen joins me in this episode to discuss the benefits and practical applications of these methods.

Nadia is an independent facilitator and advocate for better meetings, collaboration, and creativity. I was taken aback by how many insights and great ideas she left in this episode, speaking with passion and conviction about a huge range of topics.

We danced from Liberating Structures and digital facilitation to thinking fast and slow and analysing the language we use to describe the people we work with. It was a wonderful conversation that I hope you will enjoy.

Find out about:

The importance of process thinking and why COVID has made it more urgent

• Why Nadia doesn’t like to call people “participants”
• Identifying a new zeitgeist of workshops, collaboration, and work
• Why facilitative skills are needed in every area of an organisation
• Why more content and inputs will rarely make a better meeting
• How to get started with Liberating Structures
• Finding the balance between fast and unhurried

Don’t miss the next show: Subscribe to the show with your favourite podcast player.

Click here to download the free 1-page summary

And if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; click here to explore it in more detail!

Questions and Answers

[01:09] When did you start calling yourself a facilitator?

[02:58] How does facilitation change when you focus on the “how”, not the “why”?

[04:18] How do you bring your experience in knowledge management into facilitation?

[07:25] How has the pandemic changed the way you prepare and deliver your workshops?

[13:09] Is everyone equally in charge of the process, not just the facilitator?

[14:35] How can we strengthen our ‘process muscles’?

[18:12] Nobody intends to host a bad meeting, so why do they happen?

[19:14] What’s the minimum facilitation skill people should learn that would have the biggest impact?

[22:42] Could Liberating Structures be the holy grail for helping organisations have better meetings?

[24:46] What is beyond the toolbox?

[27:21] Is four the magic number of people to have in a breakout room?

[29:30] What makes a workshop fail?

[32:15] How do you select a person within an organisation with whom you will co-facilitate?

[37:09] Can you share more about speed and pacing?

[44:15] How does quality conversation and communication contribute to sense-making?

[46:04] Why confidence matters so much – and why it’s a constant work in progress.

[48:21] What is the one thing you would like listeners to take away from this episode?

Links:

Nadia’s website

Share your thoughts about our conversation!

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Empathy is a cornerstone of facilitation. Without it, we are only thrusting ideas and intentions on people. With it, we meet people where they are and work with them, as they need us too, to create the right outcome for that moment.

Gabriel Couture, a Learning and Service Experience Designer based out of Toronto, has been working on structuralising empathy - using a framework of integral facilitation quadrants that tap into people’s motivations, personalities, and moods.

We discussed integral facilitation quadrants at length, but also delved into the idiosyncrasies of facilitating large groups and the challenges of meeting online. 

It was a wide-ranging conversation that flowed beautifully and uncovered some fascinating insights for both of us. I hope you will find it just as illuminating! 

Find out about:

•  What integral facilitation quadrants are and why they are effective tools
• Why orientation and alignment are the ‘true north’ of meetings
• Why appreciating that we all have different starting points (orientations) is the key to guiding a group
• How we come from different places, have different motivations, and need different things to feel comfortable
• The differences between facilitating small and large groups
• Applying integral facilitation quadrants in online spaces
• How Gabe has adapted his practice for online spaces
• Identifying where structure stops helping and starts hindering the group

Don’t miss the next show: Subscribe to the show with your favourite podcast player.

Click here to download the free 1-page summary

And if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; click here to explore it in more detail!

Questions and Answers

[01:20] When did you first call yourself a facilitator?

[04:08] To what extent did gaining a certification change the way your worked as a facilitator?

[08:12] Do the integral facilitation quadrants have a hierarchy? Do they have to be approached in a sequence?

[10:44] How important is it to understand your audience when using integral facilitation quadrants?

[12:28] Do you design online and offline events in different ways, to accommodate for the increased variance of personalities?

[15:57] Can we picture the quadrants as obstacles that we need to overcome to achieve a successful outcome?

[20:07] What have you learned from integrating quadrants in your workshops and events?

[23:00] Is it easier or harder to facilitate large groups online?

[27:06] What is your experience with bringing people back from breakout rooms?

[33:29] Why is it that we tend to over-explain or over-structure in online meetings?

[35:37] What makes a workshop fail?

[37:18] Do you have a silver bullet exercise to get people to buy-in?

[41:48] What do you do when you realise somebody doesn’t want to be in your workshop?

[45:58] It seems you’r

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This toe-tapping, energy-flowing, jam of a workshops work episode explores the similarities (and differences) between jazz music, strategy, and facilitation - with fabled facilitator Rich Goidel leading the beat.

Rich fell into facilitation from his career in creative planning and brand strategy and has been uncovering fascinating insights ever since, thanks in no small part to the unique intersections he finds between music, strategy, and facilitation.

We explore where these crossovers work and fall short, how we can all embody a bit more musicality in our work, and even find ourselves practicing a live activity using Rich’s industry-favourite Catalyst Cards!

Find out about:

• Rich’s accidental journey from brand strategy to facilitation
• How the need for alignment shows up in so many places in our lives
• Joining the dots between strategy, music, and facilitation – and how they can each inspire new thought in the others
• Hard skills vs. soft skills – and why soft skills are the hardest to master
• Understanding who owns the ‘blame’ if a workshop doesn’t go to plan
• Why preparation often takes twice as long as the workshop delivery itself
• The tricky debate of whether we can own creative ideas
• Why practice grants us the freedom to work with flexibility and creativity

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And if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; click here to explore it in more detail!

Questions and Answers

[01:08] When did you first start calling yourself a facilitator?

[04:32] What are the similarities and differences between strategy, music, and facilitation?

[09:05] What’s the magic ingredient in creating the space for leaders to be vulnerable?

[17:17] How do you help groups push themselves further and into discomfort – where real progress is made?

[19:57] Where do you draw the line between experimentation and taking the workshop off course?

[24:32] What does neutrality in facilitation mean to you?

[28:18] Who owns the ‘mistake’ if a workshop goes off track?

[31:43] What makes a workshop fail?

[35:50] What’s your stance on ownership of creative exercises? Can we own ideas?

[40:43] What is your favourite way to use Catalyst Cards in an exercise?

[45:34] Rich and I practice using Catalyst Cards mid-podcast!

[48:08] What would be the wrong way to use Catalyst Cards?

[51:32] If you had a hashtag, what would it be?

[52:41] What is the one thing you would like listeners to take away from this episode?

Links

dangerous.kitchen - Rich’s company website

Rich’s Catalyst Cards

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Forging your own career or business in facilitation isn’t easy. As so many of the guests on this podcast can attest to, it’s often the case that we don’t know that we are facilitators until somebody introduces us to the concept.

So, how can facilitators create a career or business in facilitation with intention, strategy, and confidence?

Robin Muretisch is a shining example of how to do this! She joins me in this episode to share such vital advice and insights into how facilitators can launch out on their own, run a business, and avoid the mistakes she made.

Find out about:

• Starting a career as an independent facilitator with intentionality
• Which certifications and experiences made up Robin’s journey, and how she weighs their importance
• The key differences between facilitating in-house and independently
• How Robin deconstructed a big dream into small, actionable steps
• How to network in a way that feels natural, not transactional
• How Robin got her first solo gigs
• Why Robin sees the administrative work of running a business as a privilege, rather than a chore

Don’t miss the next show: Subscribe to the show with your favourite podcast player.

Click here to download the free 1-page summary

And if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; click here to explore it in more detail!

Questions and Answers:

[01:23] When did you first start calling yourself a facilitator?

[04:17] Looking back on your first facilitated session, what would you do differently today?

[06:57] How did you pursue certification and training as a facilitator? What were the lessons you learned?

[09:05] Can you be truly neutral as a facilitator?

[10:48] How do you separate what you want from what the group needs?

[12:36] How do you get people to really buy-in to something you are leading and/or facilitating?

[14:45] How did you go from internal facilitator to external, independent facilitator?

[20:22] What do you wish you had known before you started as an independent facilitator?

[28:20] How did you get your first client?

[31:22] Does word of mouth still work, or do you need to have an online presence, too?

[34:49] What makes a workshop fail?

[37:26] How does approaching a session as an external facilitator to differ? Is it liberating to not be too attached to the business?

[41:36] Do you have a favourite exercise?

[50:21] If you had a hashtag, what would it be?

[51:23] What is the one thing you would like listeners to take away from this episode?

Links

Robin’s website

Connect to Robin:

LinkedIn

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How much of your workday do you really pay attention to?

From where you sit to how often you get distracted and what happens when you come back from a break, all of these moments that make up our days are automatic processes.

What would happen if you could track and analyse the way you work?

Dr Mark Whittaker does just that and uses the data he gathers to design human-centred processes that help teams work better than they ever imagined. Combining qualitative and quantitative data with facilitation, Mark’s software vFlow helps businesses optimise their processes by working with their people, not against them.

It’s a fascinating marriage of facilitation, data, workshops, and processes. You can learn all about it in this episode of workshops work.

Find out about:

• How chemical processes translate to business and commercial processes
• Why opinions and data usually show very different versions of our ‘most important’ processes
• How our processes change unconsciously throughout our day
• Ways to manage your workload and protect it from unconscious slips
• Why the thought of freeing up more of our time can actually scare us
• The beautiful neutrality in challenging data, not behaviours
• The importance of listening, as well as observing, when gathering data

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And if the idea of NeverDoneBefore 2021, the community of facilitators, caught your attention; click here to explore it in more detail!

Questions and Answers

[01:07] When did you start calling yourself a facilitator?

[04:37] Can you explain what v-Flow is and does?

[06:28] What have you learned about business processes from chemical processes?

[08:20] Is it possible to find the optimal business process when there are so many variables that need to be considered?

[11:32] What is the process behind your data collection process and how you decide what to focus on?

[13:16] Why is there so often a difference between what we think is our most important process and what the data shows us is our most important process?

[18:03] Can you share an example of identifying unconscious/automatic ways of working?

[21:21] Is the energy we spend changing automatic habits worth the end result or can it create problems?

[27:19] How do you bring the data you collect into a workshop setting?

[28:28] How do people react when they see the story presented in the data?

[33:21] This information can be like opening a Pandora’s Box – how do you handle that?

[38:19] Can data that is about people truly be neutral? Is there not some emotional reaction that comes with it?

[40:07] Can you share an example of gamification in practice?

[45:45] How do you encourage comfort and relaxation in a closed-off room?

[47:52] What makes a workshop fa

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