Most organizations are sitting on mountains of documents, PDFs, emails, and images they still cannot fully search, organize, or understand.

In this episode of IT Visionaries, host Chris Brandt sits down with Tim McIntire, CTO of Hyland, to unpack why unstructured data is still one of the biggest blockers between AI hype and real results. Tim breaks down why so many companies struggle to access the content they already have and what it really takes to make that information usable, trustworthy, and valuable.

From building content that is ready for AI to unlocking new context-aware agents and improving governance and transparency, Tim explains how leading organizations are finally turning everyday content into real business impact and why the future of enterprise AI starts with cleaning up what is already in the basement.

Key Moments:

02:36 - What Hyland Actually Does

04:18 - Why 80% of Enterprise Data Is Unusable

06:46 - From 30,000 Manual Indexes to Automation

07:47 - Vectorization: Making Documents AI-Ready

09:45 - The ROI of Eliminating Mundane Work

10:55 - AI vs RPA: Why Intelligence Changes Everything

13:23 - Federate Don't Migrate: Meeting Customers Where They Are

16:29 - Governance Can't Be an Afterthought

18:11 - The Explainability Breakthrough

20:10 - Day 1 to Day 90: Faster Time to Value

22:56 - Enterprise Agent Mesh Explained

24:06 - Context Engineering: The New AI Superpower

26:36 - Confidence Scores: When Humans Step In

28:12 - Right Model for the Right Job

31:00 - The 18-Month Prediction: Agents Everywhere

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