In this episode of The Aligned for Success podcast, Nikki shares a raw moment of frustration from a team meeting that led to a realization about how she had accidentally become the bottleneck in her own business growth.

During a Monday team meeting about systems and procedures, Nikki reached her breaking point and told her team she was tired of filling in the gaps for every position in the office-being responsible for that final 10% of everything from schedules to printed materials. Despite having comprehensive systems, SOPs, ClickUp tasks, Looms, and checklists in place, she remained the person everyone turned to for every question, issue, or decision.

Throughout this candid conversation, Nikki reveals her uncomfortable realization that this wasn't a systems problem, it was a Nikki problem. She had accidentally trained her capable, smart, amazing team to depend on her by creating a "Nikki will figure it out" culture. Drawing a parallel to her 6-year-old daughter who sometimes asks for help with tasks she can already do independently, Nikki recognized she was empowering her child but disempowering her team by always providing immediate answers.

Nikki explains how being needed can feel good at first, you feel useful, like the glue holding everything together-until you realize you've become the bottleneck on your own growth. The business can't grow beyond your capacity to keep fixing things, and by always stepping in to solve problems, you're teaching your team not to solve them themselves.

She shares her new approach of responding to questions with: "Do we have a Loom on that? Is there an SOP on that? What would you have done if I wasn't here?" This shift revealed that 9 times out of 10, her team already knew the answers-they just needed space and permission to trust themselves.

Addressing the ego component of leadership, Nikki emphasizes that leadership isn't about being the smartest person in the room, but creating a room full of people who don't need you to solve every problem. She challenges listeners to notice when team members ask questions they already know the answer to and point them back to systems instead of providing solutions.

This episode delivers a crucial reminder that businesses don't grow through doing more—they grow through developing more, making it a must-listen for any business owner stuck as the fixer rather than the founder.

Sign up for full send here: Join full send!
Follow me on Instagram: DrNikkiCottis

Still time to join Full Send! Access all recordings until October 31st—link in show notes or DM Nikki on Instagram with questions!