Continuing the conversation from the last episode, Dr. Lona and Dr. Bobby dive deeper into the strategies behind patient retention. Listen as they explore the benefits of long-term patient relationships for the patient, the team, and the business. Emphasizing the importance of clarity in care plans, covering phases such as initial intensive care, corrective care, and wellness care, together they stress the necessity of clear communication and education early in patient interaction to enhance retention. 

Key Highlights

00:23 - Retention is a blind spot in chiropractic, yet it's crucial for long-term success.

03:08 - Focusing on building long-term relationships with patients for ethical and integrity reasons.

06:04 - The importance of clear care plans for patient retention.

07:45 - Handling the "hard stuff" upfront.

09:42 - Creating clear expectations and agreements in long-term relationships.

11:25 - Starting relationships on day zero, not the initial meeting.

14:48 - Having a breakthrough in one's mind before sharing the message with others.

17:23 - The objectives of different phases of care in a chiropractic practice.

22:04 - When patients are ready for wellness care after the initial intensive phase.

26:08 - Criteria for determining when a patient is ready for wellness care.

31:03 - The importance of structure in a chiropractic practice.

Resources Mentioned

To schedule a Strategy Session with Dr Lona: https://go.oncehub.com/DrLonaBuildPodcast

To schedule a Strategy Session with Dr Bobby: https://go.oncehub.com/DrBobbyBuildPodcast

Learn more about the Build Your Remarkable Practice: https://theremarkablepractice.com/build-your-remarkable-practice-podcast/

Learn what it takes to be Remarkable!: https://theremarkablepractice.com/