Key Takeaways:

05:49 - Support your Staff

07:04 - Key points in Training your Staff

11:54 - A Call for Leadership

14:58 - Connect through Pain

18:58 - Online Education for Salon Artists

Quotes:

“It's not about your name on the shingle. It's about what are you doing in that business to make better people that leave your salon and what are you doing to train people within there?” (05:24) (Chris)

“That first time is always going to be scary. Your brain's always going to tell you that it shouldn't be. We don't know what's going to fail. They're not going to like me. It's all thing. That's okay.” (10:55) (Chris)

“It's okay, be authentic.” (12:55) (Chris)