Key Takeaways:

05:01 - How Kati Whitledge Manage and Motivate Her Staff

08:42 - Your Relationship with your Customer Depends on their Satisfaction

11:12 - Meet Your Stylist as a Great Starting Point

12:21 - Connecting New People with your Team through Emotions

13:33 - Linking with your Whole Team

Quotes:

“It's typically because we fear rejection as humans. We don't want to be rejected. We don't want to reject others.” (08:56) (Kati)

“People buy the best or the least expensive. There's no in between.” (13:07) (Kati)

“Sometimes when people get a little too excited, a little too expressive on some of their points of view that should be kept in a different arena but not out there for the public to see. They just got to think that through.” (20:44) (Doug)